Last-Mile Operations Leader — Continuous Improvement

Amazon Inc.; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Workplace accommodations

Equal opportunity employer

Job summary

Amazon is seeking an Operations Lead for the UAE to manage end-to-end last mile operations across a network of small sites, supervising delivery teams and driving on-time performance while maintaining safety and morale.

The role involves coaching, implementing training plans for riders, and continuous process improvements. You may stand in for the Area Manager as needed, with a preference for candidates holding a Bachelor's degree.

Qualifications

• 1+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Experience with Microsoft Office applications.
• Experience in data analysis, with ability to interpret and draw insights from data to inform decision-making processes.

Responsibilities

• Manage daily end-to-end operations for a combination of small sites, supervising last-mile activities.
• Meet customer-facing metrics while maintaining cost targets and team morale.
• Drive performance management and create training plans for riders.
• Continuously improve the delivery process to sustain performance.
• Conduct 4M and 5S audits daily at the delivery station.
• Stand-in for Area Manager when required.

Skills

Customer-facing

Data analysis

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon is seeking an Operations Lead for the UAE to manage end-to-end last mile operations across a network of small sites, supervising delivery teams and driving on-time performance while maintaining safety and morale.

The role involves coaching, implementing training plans for riders, and continuous process improvements. You may stand in for the Area Manager as needed, with a preference for candidates holding a Bachelor's degree.