Operations Lead, Amazon Now Dubai — Last-Mile & Community Ops

Amazon UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon UAE is seeking an Operations Lead to support the Dubai Now Operations and expand fast delivery services across the UAE. This on-site role requires handling community issues, coordinating with site teams, and coaching staff to meet safety and performance goals.

The position emphasizes last-mile operations, stakeholder engagement, and adherence to Amazon policies, with a focus on proactive risk mitigation and clear communication.

Qualifications

• Fluency in spoken, written, and reading Arabic and English is required.
• 1 year of experience in a customer-facing, warehousing, logistics, or manufacturing environment.
• High school diploma or bachelor’s degree as minimum education requirement.

Responsibilities

• Drive the on-site rollout of Community Operations standard work across Amazon Now and last-mile locations.
• Own the end-to-end Community Issue Resolution workflow for assigned operations.
• Capture incoming community complaints and assign appropriate owners; track issues through resolution.
• Coordinate with operations teams to root cause problems and prevent recurrence; maintain records of stakeholder interactions.
• Support third-party store operations and Delivery Service Partners involved in last-mile delivery; ensure policy adherence.
• Lead and coach associates, monitor performance, and drive productivity, quality, and safety.

Skills

Arabic

English

Education

High school diploma

Bachelor's degree

Job description

Amazon UAE is seeking an Operations Lead to support the Dubai Now Operations and expand fast delivery services across the UAE. This on-site role requires handling community issues, coordinating with site teams, and coaching staff to meet safety and performance goals.

The position emphasizes last-mile operations, stakeholder engagement, and adherence to Amazon policies, with a focus on proactive risk mitigation and clear communication.