Dubai Last-Mile Operations Lead | Fast Delivery

Amazon UAE; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Amazon UAE is seeking an Operations Lead for Last Mile Delivery in Dubai. The role oversees daily site performance, coordinates with Delivery Service Partners, and drives improvements in speed, cost, and safety.

You will lead a team across on-site activities and last-mile execution, ensuring a high-quality customer experience. Ideal candidates have exposure to e-commerce or retail, with proven ability to meet service and safety targets while coaching teams.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in e-commerce, retail, or high-volume operating environment.
• Exposure to warehouse operations, logistics or fulfillment.

Responsibilities

• Manage end-to-end daily operations for a large site or multiple locations.
• Coordinate store operations with last-mile delivery services and third-party partners.
• Deliver customer-facing performance metrics while managing cost targets.
• Lead associates through coaching and clear performance expectations.
• Identify bottlenecks and drive continuous process improvements.

Skills

Last-mile delivery operations

Store operations management

E-commerce fulfillment

Warehouse operations

Delivery Service Partner coordination

Third-party operations management

Operations KPI tracking

Associate performance management

Workforce coaching

Productivity monitoring

Cost target management

Delivery quality control

Safety performance

Attendance management

Continuous improvement

Root cause identification

4M auditing

5S workplace methodology

Operational reporting

Site leadership

Fast-delivery operations

Education

Bachelor's degree

Job description

Amazon UAE is seeking an Operations Lead for Last Mile Delivery in Dubai. The role oversees daily site performance, coordinates with Delivery Service Partners, and drives improvements in speed, cost, and safety.

You will lead a team across on-site activities and last-mile execution, ensuring a high-quality customer experience. Ideal candidates have exposure to e-commerce or retail, with proven ability to meet service and safety targets while coaching teams.