Landlord Relations Officer

Deluxe Holiday Homes; Dubai; Presencial; AED 280 000 - 420 000; Tempo integral

Resumo da oferta

Deluxe Holiday Homes in Dubai seeks a hands-on Chief Accountant to own the books, tax and audit across the group. You will coordinate handovers, oversee inspections, and maintain records across 700+ premium short-term rentals. UAE driving license and CRM experience are essential; cross-functional teamwork is expected.

This role requires a proactive finance leader capable of improving processes, enforcing standards, and delivering timely reports for senior management.

Qualificações

• UAE Driving License is required.
• Bachelor's degree or related field of study.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Experience with CRM software (HubSpot or similar).
• Ability to multitask and work under pressure.
• Collaborative attitude with cross-functional teams.
• Attention to detail and problem-solving skills.
• Previous experience in a similar role is advantageous.

Responsabilidades

• Coordinate and oversee property handovers after contract termination.
• Inspect properties, identify damages and maintenance needs.
• Prepare inspection reports, handover checklists, and records.
• Conduct pre- and post-owner-stay inspections for standards.
• Welcome landlords during owner stays and address requests.
• Coordinate with Operations, Maintenance, Housekeeping and other teams.
• Maintain clear communication with landlords on findings and timelines.
• Monitor tasks and escalate delays when needed.
• Maintain property records and documentation in management systems.
• Ensure handovers meet company standards and contractual requirements.
• Identify opportunities to improve inspection processes and landlord experience.

Conhecimentos

Communication skills

Customer service orientation

Multitasking

Attention to detail

Team collaboration

Formação académica

Bachelor's degree or related field

Ferramentas

HubSpot CRM

Descrição da oferta de emprego

About Deluxe Holiday Homes

Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia. We are professionalizing the finance function and need a hands‑on Chief Accountant to own the books, tax and audit across the group.

Key Responsibilities

• Coordinate and oversee property handovers following contract termination, ensuring a smooth and professional transition to landlords or their authorized representatives.
• Conduct thorough property inspections, identify damages, maintenance concerns, and outstanding issues, and coordinate necessary corrective actions before handover.
• Prepare accurate inspection reports, handover checklists, photographic records, and documentation of keys, access cards, and other property assets.
• Conduct pre- and post-owner-stay inspections to ensure properties meet cleanliness, maintenance, safety, and operational standards.
• Welcome landlords during scheduled owner stays, assist with property access, explain available facilities, and address immediate concerns or special requests.
• Coordinate with Operations, Maintenance, Housekeeping, and other relevant departments to ensure identified issues are resolved within the required timelines.
• Maintain clear and professional communication with landlords regarding inspection findings, handover arrangements, property readiness, and outstanding concerns.
• Work closely with internal teams to monitor pending tasks, follow up on corrective actions, and escalation delays or unresolved issues when necessary.
• Maintain accurate property records, inspection findings, handover statuses, and supporting documentation in the company's management systems.
• Ensure properties are maintained and handed over in accordance with company standards, operational procedures, and contractual requirements.
• Identify opportunities to improve inspection processes, handover efficiency, and the overall landlord experience.

• UAE Driving License
• Bachelor degree or related field of study
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Proficiency in using CRM software like HubSpot or similar platforms.
• Ability to multitask, prioritize, and work under pressure.
• Collaborative attitude and willingness to work with cross-functional teams.
• Attention to detail and problem-solving skills.
• Previous experience in a similar role or industry is advantageous.