Technical Support Engineer

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company is seeking a Technical Support Engineer to manage service tickets and provide support for hardware, software, and networking issues. The ideal candidate should hold a bachelor’s degree in Information Technology or Computer Science and possess strong troubleshooting skills. Responsibilities include resolving technical problems and assisting users with applications. This position is exclusively for UAE nationals.

Qualifications

• Bachelor's degree in IT or Computer Science required.
• Experience in networking, routing, and switching is a plus.
• Customer service skills to assist users effectively.

Responsibilities

• Register and manage service tickets for users.
• Resolve hardware, software, and networking issues.
• Maintain and administer computer networks.
• Provide remote troubleshooting and support.
• Assist users with video conferencing applications.

Skills

Technical troubleshooting

Networking knowledge

System security

Remote support

Communication

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Overview

Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Key Responsibilities

• Address users' tickets regarding hardware, software, and networking.
• Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
• Maintains and administers computer networks and related computing environments.
• Has Hands-on experience in networking, routing, and switching.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers.
• Manage hardware and software assets.
• Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
• Handling Outlook and mailbox-related issues.
• Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Conduct remote troubleshooting.

Nationality: UAE / Emirati only

Qualifications

A bachelor’s degree in Information Technology or Computer Science.