Key Account Executive

Parisima Talent; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Dulsco in the United Arab Emirates is seeking a senior account leader to drive growth for corporate and enterprise clients. You will own relationships across sectors, craft growth plans, and coordinate with Operations, HR, Finance, and Sales to ensure service excellence.

The role requires deep experience in key accounts, negotiations, and tender management, with a strong emphasis on cross-functional collaboration and timely contract renewals.

Qualifications

• Bachelor's degree in Business or related field.
• 25+ years of experience in handling Key Accounts, Business Development, or Client Relationship Management.
• Experience managing corporate or enterprise-level accounts.
• Background in workforce solutions, outsourcing, facilities management, recruitment, or related service industries would be preferred.
• Experience handling client onboarding, contract renewals, negotiations, and retention activities.
• Exposure to tender preparation, quotations, and commercial proposals.
• Experience working with cross-functional teams including Operations, HR, Finance, and Sales.
• Excellent verbal and written communication skills in English.
• Strong presentation and stakeholder management skills.
• Strong negotiation and influencing skills.
• Knowledge of UAE business practices and commercial regulations.

Responsibilities

• Proactively engage and assist customers through all communication means inclusive of email, phone, online presentations, screen-share and face-to-face meetings.
• Act as the key interface between the customer account stakeholders and all relevant divisions.
• Track and forecast account metrics and apply them to development of sales strategy.
• Write business plans to provide growth prospecting focus.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Monitor and analyze customers use of DULSCO by sector and service to target growth.
• Compile tenders and quotations as required. Refer large value opportunities to the team and act as advisory lead.
• Work with operations and HR/CRT to ensure exceptional client mobilization and service.
• Support AR collection through relationships for late payments; pursue and perform AR collection in 30–60 days.
• Advise operations and finance to ensure account management aligns with commercial terms.
• Safeguard timely renewal of contracts and monitoring of licenses and signatories.
• Promote e-billing and online payment to reduce payment lag and improve cash flow.

Skills

Key Accounts

Business Development

Client Relationships

Stakeholder Management

Negotiation

English Proficiency

Cross-Functional Collaboration

Education

Bachelor's degree in Business

Job description

Responsibilities

Proactively engage and assist customers through all communication means inclusive of email phone online presentations screen-share and face-to-face meetings Act as the key interface between the customer account stakeholders and all relevant Dulsco divisions Track and forecast account metrics and apply them to development of sales strategy Write business plans to provide growth prospecting focus Clearly communicate the progress of monthly quarterly initiatives to internal and external stakeholders Monitor and analyze customers use of DULSCO broken down by sector and service Use this information to target growth and capitalize on market trends Compile tenders and quotations as required Refer all large value opportunities to the team and act as the technical input advisory lead Work closely with operations and HR CRT to ensure that Dulsco delivers and maintains exceptional client mobilization and service Support AR collection by applying pressure through existing relationships for resolution of late payments Actively pursue and assume direct responsibility for AR collection in the period of 30 60-days DSOs Support finance as necessary to ensure timely and accurate invoice submission maintenance of SOA and short payment resolution Advise operations and finance to ensure that account management is kept in line with commercial terms Safeguard the timely and proactive renewal of contracts to limit commercial exposure Monitor contractual terms to provide advice on contract renewals updating of client trade licenses POA and authorized signatories Pursue initiatives to reduce payment lag and support healthy cash flow working capital outcomes Promote e-billing and online payment across all customers

Requirements

• Bachelor's degree in Business or a related field.
• 25+ years of experience in handling Key Accounts, Business Development, or Client Relationship Management.
• Experience managing corporate or enterprise-level accounts.
• Background in workforce solutions, outsourcing, facilities management, recruitment, or related service industries would be preferred.
• Experience handling client onboarding, contract renewals, negotiations, and retention activities.
• Exposure to tender preparation, quotations, and commercial proposals.
• Experience working with cross-functional teams including Operations, HR, Finance, and Sales.
• Excellent verbal and written communication skills in English.
• Strong presentation and stakeholder management skills.
• Strong negotiation and influencing skills.
• Knowledge of UAE business practices and commercial regulations.