Key Accounts Executive

Dulsco Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Dulsco Group in the United Arab Emirates seeks a proactive Key Accounts Manager to manage strategic accounts, develop growth plans, and coordinate with operations, HR, and finance to deliver exceptional service. You will build long-term relationships, analyse market trends, and present insights to stakeholders while leading tender preparation and contract renewals.

The role requires a Bachelor’s in Business and 3–5+ years of enterprise account experience; fluency in English is essential; UAE

Qualifications

• Experience in Key Accounts Management or Business Development.
• Excellent English communication and presentation skills.
• Experience with enterprise accounts and negotiations.
• Knowledge of UAE business practices.
• Ability to manage multiple stakeholders across teams.

Responsibilities

• Compile detailed records for market insights and customer analysis from open source and social media.
• Be the primary liaison between customers and internal teams.
• Maintain long-term relationships to ensure account retention.
• Engage customers via email, phone, and meetings.
• Forecast account metrics and contribute to sales strategy.
• Support contract renewals and commercial terms management.

Skills

Key Accounts

Business Development

Client Relationship

Stakeholder Management

English Proficiency

Education

Bachelor’s degree in Business

Job description

Job Description:

• Compile detailed records for Key Account market insight and customer analysis, including capturing contextual events of customer interest from open source and social media research.
• Participate in educational opportunities including reading professional publications, investing in personal and social media networks, participating in professional organizations and meetings - to continuously enhance market knowledge and add value to customers.
• Be the primary point of contact for assigned key accounts. Act as the primary point of liaison between assigned customers and internal teams.
• Handle clients in an effective and seamless manner during the client transition process from the sales team.
• Proactively build, nurture, and maintain long‑term relationships and trust with customers to provide first‑class customer service and ensure that we retain all existing accounts.
• Proactively engage and assist customers through all communication means – inclusive of email, phone, online presentations, screen‑share and face‑to‑face meetings.
• Act as the key interface between the customer (account stakeholders) and all relevant Dulsco divisions.
• Track and forecast account metrics and apply them to development of sales strategy. Write business plans to provide growth prospecting focus. - Internal Vacancies dulsco.com
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Monitor and analyze customers’ use of DULSCO, broken down by sector and service. Use this information to target growth and capitalize on market trends.
• Compile tenders and quotations as required. Refer all large value opportunities to the team and act as the technical input advisory lead.
• Work closely with operations and HR/CRT to ensure that Dulsco delivers and maintains exceptional client mobilization and service.
• Support AR collection by applying pressure through existing relationships for resolution of late payments. Actively pursue and assume direct responsibility for AR collection in the period of 30–60-days DSOs.
• Support finance as necessary to ensure timely and accurate invoice submission, maintenance of SOA and short payment resolution.
• Advise operations and finance to ensure that account management is kept in line with commercial terms. Safeguard the timely and proactive renewal of contracts to limit commercial exposure.
• Monitor contractual terms to provide advice on contract renewals, updating of client trade licenses, POA and authorized signatories.
• Pursue initiatives to reduce payment lag and support healthy cash flow/working capital outcomes. Promote e‑billing and online payment across all customers.

Responsibilities

• Compile detailed records for Key Account market insight and customer analysis, including capturing contextual events of customer interest from open source and social media research.
• Participate in educational opportunities including reading professional publications, investing in personal and social media networks, participating in professional organizations and meetings - to continuously enhance market knowledge and add value to customers.
• Be the primary point of contact for assigned key accounts. Act as the primary point of liaison between assigned customers and internal teams.
• Handle clients in an effective and seamless manner during the client transition process from the sales team.
• Proactively build, nurture, and maintain long‑term relationships and trust with customers to provide first‑class customer service and ensure that we retain all existing accounts.
• Proactively engage and assist customers through all communication means – inclusive of email, phone, online presentations, screen‑share and face‑to‑face meetings.
• Act as the key interface between the customer (account stakeholders) and all relevant Dulsco divisions.
• Track and forecast account metrics and apply them to development of sales strategy. Write business plans to provide growth prospecting focus. - Internal Vacancies dulsco.com
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Monitor and analyze customers’ use of DULSCO, broken down by sector and service. Use this information to target growth and capitalize on market trends.
• Compile tenders and quotations as required. Refer all large value opportunities to the team and act as the technical input advisory lead.
• Work closely with operations and HR/CRT to ensure that Dulsco delivers and maintains exceptional client mobilization and service.
• Support AR collection by applying pressure through existing relationships for resolution of late payments. Actively pursue and assume direct responsibility for AR collection in the period of 30–60-days DSOs.
• Support finance as necessary to ensure timely and accurate invoice submission, maintenance of SOA and short payment resolution.
• Advise operations and finance to ensure that account management is kept in line with commercial terms. Safeguard the timely and proactive renewal of contracts to limit commercial exposure.
• Monitor contractual terms to provide advice on contract renewals, updating of client trade licenses, POA and authorized signatories.
• Pursue initiatives to reduce payment lag and support healthy cash flow/working capital outcomes. Promote e‑billing and online payment across all customers.

Qualifications

• Bachelors degree in Business or a related field.
• 3-5+ years of experience in handling Key Accounts Management, Business Development, or Client Relationship Management.
• Experience managing corporate or enterprise‑level accounts.
• Background in workforce solutions, outsourcing, facilities management, recruitment, or related service industries would be preferred.
• Experience handling client onboarding, contract renewals, negotiations, and retention activities.
• Exposure to tender preparation, quotations, and commercial proposals.
• Experience working with cross‑functional teams including Operations, HR, Finance, and Sales.
• Excellent verbal and written communication skills in English.
• Strong presentation and stakeholder management skills.
• Strong negotiation and influencing skills.
• Knowledge of UAE business practices and commercial regulations.