AbuDhabi Onsite IT Support engineer

Technopeak; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Competitive employment package

Comprehensive medical insurance

Annual travel allowance

Job summary

Technopeak is seeking a dynamic individual for an IT support role based in Abu Dhabi. You will be responsible for providing exceptional front-line support, resolving technical inquiries, and conducting onsite visits to clients.

The ideal candidate has at least 2 years of experience in client-facing IT support and strong problem-solving skills. The role offers a competitive salary, hybrid work model, and opportunities for professional growth.

Qualifications

• Minimum of 2 years of hands-on experience in a client-facing IT support role.
• Proficient in PC hardware, software diagnostics, and problem resolution.
• Professional fluency in English, both verbal and written.

Responsibilities

• Serve as the primary point of contact for resolving technical inquiries.
• Conduct onsite visits for installations and troubleshoot complex incidents.
• Collaborate with sales and technical teams for seamless service delivery.

Skills

IT support

Client interaction

Problem-solving

Technical solutions

Education

Degree or certification in Information Technology

Tools

Windows OS

Microsoft 365

Exchange

Job description

Join our dynamic technology team as a key player in delivering exceptional front‑line support. This role is ideal for a hands‑on problem‑solver who excels in direct client interaction and is passionate about providing high‑quality technical solutions. You will be the face of our IT services, ensuring smooth operations for our partners and customers.

Responsibilities

• Serve as the primary point of contact for resolving technical inquiries and issues reported via multiple channels (service desk system, email, phone).
• Conduct onsite visits to client locations to perform installations, configurations, and troubleshoot complex hardware and software incidents.
• Offer expert advice and consultations on IT infrastructure, including system assemblies, software setup, and peripheral connectivity.
• Diagnose and resolve problems related to Microsoft environments: Windows 10/11, Office 365, Active Directory user management, and basic network connectivity.
• Perform first‑line technical support with a focus on clear communication and timely resolution.
• Conduct root‑cause analysis for incidents, perform software testing, and document problem‑solving steps.
• Accurately log, track, and update all service requests in our ticketing platform to ensure full transparency and record‑keeping.
• Act as a trusted technical liaison, building and maintaining strong relationships with clients and business partners.
• Collaborate closely with internal sales and technical teams to ensure seamless service delivery.
• Proactively expand expertise in evolving technologies supported by the team.
• Execute product implementations, system upgrades, and configuration changes as required.

Requirements

• A relevant degree, diploma, or professional certification in Information Technology, Computer Science, or a related discipline.
• Minimum of 2 years of hands‑on experience in a client‑facing IT support role within the UAE GCC region.
• Proven ability to install, configure, and troubleshoot desktop hardware, software, and networked printing devices.
• Strong competency in PC hardware and software diagnostics and problem resolution.
• Foundational knowledge of email server administration (e.g., Exchange) and mobile email technologies.
• Self‑motivated with the ability to independently troubleshoot issues and provide clear, actionable solutions.
• Practical experience with Windows OS, core networking concepts (TCP/IP, DHCP, DNS), and Microsoft 365.
• Familiarity with Mac OS is a plus.
• A client‑centric approach with a proactive attitude towards understanding and fulfilling customer needs.
• Professional fluency in English, both verbal and written.
• Must be currently residing in the UAE.
• A valid UAE driving license and a car.
• Certifications from Microsoft, CompTIA, or similar industry‑recognized bodies.

Conditions

• Competitive employment package fully compliant with UAE labor regulations, including visa sponsorship.
• Comprehensive medical insurance coverage.
• Annual travel allowance.
• Opportunities for professional growth through tailored development plans and a clear career progression framework.
• Full‑time position in a collaborative work environment.
• Hybrid role: remote from home with regular visits to the client side; operational base in Abu Dhabi.