IT Support Specialist & AI Champion — Digital Ops Optimizer

Mumzworld; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking an IT Support Specialist to manage technical issues for both on-site and remote users. The role includes maintaining IT policy compliance, managing attendance systems, and driving AI projects. Ideal candidates will have a bachelor's degree in computer information technology, at least 2 years of UAE experience, and a UAE driving license. Responsibilities include troubleshooting IT issues, training staff, and monitoring system performance. Competitive package offered.

Qualifications

• Minimum 2 years of UAE experience.
• UAE Driving license is mandatory.
• Proven work experience as a desktop support engineer or support technician.

Responsibilities

• Provide IT assistance to internal office users and remote employees.
• Train end-users on hardware functionality.
• Monitor hardware and software performance metrics.
• Perform daily audits of attendance logs.
• Document processes and perform diagnostic tests.

Skills

Troubleshooting complex hardware/software issues

Training end-users

Knowledge of Firewalls

Knowledge of Google Workspace

IT policy compliance

Education

Bachelor's degree in computer information technology

Tools

Google Workspace

Windows OS

MacOS

Attendance management systems

Job description

A leading e-commerce company in Dubai is seeking an IT Support Specialist to manage technical issues for both on-site and remote users. The role includes maintaining IT policy compliance, managing attendance systems, and driving AI projects. Ideal candidates will have a bachelor's degree in computer information technology, at least 2 years of UAE experience, and a UAE driving license. Responsibilities include troubleshooting IT issues, training staff, and monitoring system performance. Competitive package offered.