IT Support Engineer — Windows, Virtualization & Security

BlackStone eIT; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

BlackStone eIT is seeking a dedicated IT Support Engineer in Dubai to provide technical support, resolve hardware and software issues, and ensure smooth IT operations. You will respond to tickets, troubleshoot end-user devices, and maintain security practices across systems.

Ideal candidates have 3+ years in IT support, a Bachelor’s in CS or IT, and strong knowledge of Windows, Active Directory, Azure AD, and virtualization. UAE work environment with client-facing responsibilities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years in IT Support, Service Desk, or related roles.
• Strong knowledge of Windows OS, networks, and business applications.
• Experience with remote desktop tools and help desk software.

Responsibilities

• Provide first and second-level IT support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Windows operating systems and Microsoft 365/Azure AD.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot LAN/WAN/Wi‑Fi/VPN/DNS/DHCP network issues.
• Monitor IT infrastructure, servers, and network devices.
• Install updates, security patches, and OS upgrades.
• Respond to service requests within defined SLAs and escalate as needed.
• Support virtualization environments (VMware/Hyper-V).
• Assist with backup, recovery, and disaster recovery procedures.
• Document incidents, solutions, and asset inventory.
• Implement security best practices and compliance measures.
• Coordinate with third-party vendors for hardware and software support.

Skills

IT Support

Windows Administration

Network Troubleshooting

VMware/Hyper-V

PowerShell scripting

Microsoft 365 / Azure AD

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

Hyper-V

Active Directory

Microsoft 365 admin

Job description

BlackStone eIT is seeking a dedicated IT Support Engineer in Dubai to provide technical support, resolve hardware and software issues, and ensure smooth IT operations. You will respond to tickets, troubleshoot end-user devices, and maintain security practices across systems.

Ideal candidates have 3+ years in IT support, a Bachelor’s in CS or IT, and strong knowledge of Windows, Active Directory, Azure AD, and virtualization. UAE work environment with client-facing responsibilities.