Information Technology Support Engineer

Blackstone-Eit; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

BlackStone eIT in Dubai is seeking an IT Support Engineer to provide hands-on technical support, resolve hardware and software issues, and ensure smooth operation of IT systems.

You will handle desktop and server administration, user accounts, and security best practices while maintaining documentation and knowledge base articles. A 3+ year track record and a degree in CS/IT are required, with a focus on customer service and clear communication.

Qualifications

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
• Proven experience as IT Support Engineer or similar role.
• Familiarity with remote desktop applications and help desk software.
• Strong problem-solving and communication skills.
• Good organizational and time management abilities.
• Customer-oriented attitude and ability to explain technical issues clearly.
• Willingness to learn and stay updated with technologies.
• Proven experience as a System Administrator or similar role.
• Strong knowledge of Microsoft 365 administration and Azure Active Directory.
• Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
• Familiarity with PowerShell scripting for automation and administration.
• Understanding of security best practices and compliance frameworks.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Windows OS and business applications.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
• Monitor and maintain IT infrastructure, servers, and network devices.
• Install software updates, security patches, and OS upgrades.
• Respond to service requests and incidents through the ticketing system within SLAs.
• Escalate complex issues to senior engineers or vendors as needed.
• Support virtualization environments such as VMware and Hyper-V.
• Assist with backup, recovery, and disaster recovery procedures.
• Maintain accurate records of incidents, solutions, and asset inventory.
• Support cybersecurity initiatives by implementing security policies and best practices.
• Prepare technical documentation, user guides, and knowledge base articles.
• Coordinate with third-party vendors for hardware repairs and software support.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

Bachelor's degree in CS/IT or related field

Tools

Windows Server

VMware

Hyper-V

Active Directory

Microsoft 365

Azure AD

PowerShell

DNS/DHCP

Remote Desktop

Job description

BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.

As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.

Key Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Microsoft Windows operating systems and business applications.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
• Monitor and maintain IT infrastructure, servers, and network devices.
• Install software updates, security patches, and operating system upgrades.
• Respond to service requests and incidents through the ticketing system within defined SLAs.
• Escalate complex technical issues to senior engineers or vendors when required.
• Support virtualization environments such as VMware and Hyper-V.
• Assist with backup, recovery, and disaster recovery procedures.
• Maintain accurate records of incidents, solutions, and asset inventory.
• Support cybersecurity initiatives by implementing security policies and best practices.
• Prepare technical documentation, user guides, and knowledge base articles.
• Coordinate with third-party vendors for hardware repairs and software support.

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Engineer or similar role.
• Excellent knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Strong problem-solving and communication skills.
• Ability to diagnose and resolve basic technical issues efficiently.
• Good organizational and time management abilities.
• Customer-oriented attitude and ability to explain technical issues in a clear manner.
• Willingness to learn and keep up-to-date with the latest technologies.
• Proven experience as aSystem Administratoror similar role.
• Strong knowledge ofMicrosoft 365administration andAzure Active Directory.
• Experience withWindows Server(2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
• Familiarity withPowerShell scriptingfor automation and administration.
• Understanding ofsecurity best practicesand compliance frameworks.
• Excellent problem-solving and communication skills.