IT Support Specialist – Remote

Black Pearl Consult; Dubai; Remote; AED 60,000 - 90,000; Full time

Job summary

Black Pearl Consult in Dubai, United Arab Emirates, is seeking an IT Support Specialist – Remote to provide first-level technical support to employees. The role focuses on troubleshooting across Windows, Microsoft 365, networking, and devices, with emphasis on accurate documentation and security procedures.

You will support onboarding/offboarding and handle remote incident escalation as needed. Ideal candidates have a Bachelor's in IT or related fields, solid English communication, and ability

Qualifications

• Bachelor's degree in Information Technology or related field.
• Basic knowledge of Windows 10/11 and macOS troubleshooting.
• Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel).
• Understanding of hardware, peripherals, and basic networking (IP, DNS, Wi‑Fi, VPN).
• Strong troubleshooting, analytical, and problem‑solving skills.
• Good English communication and ability to assist non-technical users.

Responsibilities

• Provide first-level IT support remotely via email, chat, and remote access tools.
• Troubleshoot Windows OS issues, application errors, and software installation problems.
• Assist users with Microsoft 365 apps including Outlook, Teams, OneDrive, Word, and Excel.
• Resolve basic account access and password issues; manage user permissions.
• Troubleshoot network connectivity, Wi‑Fi, VPN, and DNS issues.
• Assist with printer, monitor, and other peripheral problems; document steps and resolutions.
• Install, configure, update, and troubleshoot business applications.
• Support onboarding/offboarding by IT procedures.
• Document support requests, steps, and resolutions; monitor incoming requests.
• Follow IT security policies and report suspicious emails or incidents.
• Escalate complex issues requiring elevated access; perform routine IT checks.

Skills

Windows troubleshooting

Microsoft 365 apps

Remote work

Ticketing systems

English communication

Problem solving

Independent worker

Education

Bachelor's degree in IT/related field

Tools

Remote desktop tools

Azure AD/Microsoft Entra ID basics

Job description

Dubai, United Arab Emirates | Posted on 10/09/2026

Black Pearl Consult is hiring for an IT Support Specialist - Remote to provide first-level technical support to employees.

The ideal candidate will have strong troubleshooting skills across hardware, software, user accounts, and connectivity, with the ability to document IT issues accurately, follow security procedures, and elevate complex technical problems when required.

Key Responsibilities

• Provide first-level IT support through remote access tools, email, chat, and other communication channels.
• Troubleshoot Windows operating system issues, application errors, system performance, and software installation problems.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Resolve basic account access, password reset, and user permission issues.
• Troubleshoot network connectivity, Wi-Fi, internet, VPN, and basic DNS-related issues.
• Assist with printer, monitor, keyboard, mouse, and other peripheral-related problems.
• Install, configure, update, and troubleshoot commonly used business applications.
• Support employee onboarding and offboarding by following established IT procedures.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Monitor incoming IT requests and ensure timely responses and follow-ups.
• Follow IT security policies and report suspicious emails, potential security incidents, and unauthorized access attempts.
• Escalate complex technical issues requiring administrator-level access or advanced troubleshooting.
• Perform routine IT checks and administrative tasks as assigned.

Requirements

What We Are Looking For

• Bachelor's degree in Information Technology/ any related field.
• Basic knowledge of Windows 10/11 and macOS troubleshooting.
• Familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Understanding of computer hardware, peripherals, and basic networking concepts, including IP addresses, DNS, Wi-Fi, and VPN.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good English communication skills and the ability to assist non-technical users.
• Ability to work independently, manage multiple support requests, and prioritize tasks in a remote work environment.
• Reliable internet connection and a suitable work setup for remote support.
• Previous experience in IT Support, Help Desk, Technical Support, or a similar role.
• Experience using remote desktop or technical support tools.
• Basic knowledge of Microsoft Entra ID (Azure AD), Microsoft Intune, or user access management.
• Familiarity with ticketing systems and help-desk platforms.
• Basic understanding of cybersecurity practices and IT security procedures.