Dynamic IT Support Engineer: Windows & Virtualization

Blackstone-Eit; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

BlackStone eIT in Dubai is seeking an IT Support Engineer to provide hands-on technical support, resolve hardware and software issues, and ensure smooth operation of IT systems.

You will handle desktop and server administration, user accounts, and security best practices while maintaining documentation and knowledge base articles. A 3+ year track record and a degree in CS/IT are required, with a focus on customer service and clear communication.

Qualifications

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
• Proven experience as IT Support Engineer or similar role.
• Familiarity with remote desktop applications and help desk software.
• Strong problem-solving and communication skills.
• Good organizational and time management abilities.
• Customer-oriented attitude and ability to explain technical issues clearly.
• Willingness to learn and stay updated with technologies.
• Proven experience as a System Administrator or similar role.
• Strong knowledge of Microsoft 365 administration and Azure Active Directory.
• Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
• Familiarity with PowerShell scripting for automation and administration.
• Understanding of security best practices and compliance frameworks.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Windows OS and business applications.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
• Monitor and maintain IT infrastructure, servers, and network devices.
• Install software updates, security patches, and OS upgrades.
• Respond to service requests and incidents through the ticketing system within SLAs.
• Escalate complex issues to senior engineers or vendors as needed.
• Support virtualization environments such as VMware and Hyper-V.
• Assist with backup, recovery, and disaster recovery procedures.
• Maintain accurate records of incidents, solutions, and asset inventory.
• Support cybersecurity initiatives by implementing security policies and best practices.
• Prepare technical documentation, user guides, and knowledge base articles.
• Coordinate with third-party vendors for hardware repairs and software support.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

Bachelor's degree in CS/IT or related field

Tools

Windows Server

VMware

Hyper-V

Active Directory

Microsoft 365

Azure AD

PowerShell

DNS/DHCP

Remote Desktop

Job description

BlackStone eIT in Dubai is seeking an IT Support Engineer to provide hands-on technical support, resolve hardware and software issues, and ensure smooth operation of IT systems.

You will handle desktop and server administration, user accounts, and security best practices while maintaining documentation and knowledge base articles. A 3+ year track record and a degree in CS/IT are required, with a focus on customer service and clear communication.