Information Technology Support Engineer

BlackStone eIT; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

BlackStone eIT is seeking a dedicated IT Support Engineer in Dubai to provide technical support, resolve hardware and software issues, and ensure smooth IT operations. You will respond to tickets, troubleshoot end-user devices, and maintain security practices across systems.

Ideal candidates have 3+ years in IT support, a Bachelor’s in CS or IT, and strong knowledge of Windows, Active Directory, Azure AD, and virtualization. UAE work environment with client-facing responsibilities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years in IT Support, Service Desk, or related roles.
• Strong knowledge of Windows OS, networks, and business applications.
• Experience with remote desktop tools and help desk software.

Responsibilities

• Provide first and second-level IT support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Windows operating systems and Microsoft 365/Azure AD.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot LAN/WAN/Wi‑Fi/VPN/DNS/DHCP network issues.
• Monitor IT infrastructure, servers, and network devices.
• Install updates, security patches, and OS upgrades.
• Respond to service requests within defined SLAs and escalate as needed.
• Support virtualization environments (VMware/Hyper-V).
• Assist with backup, recovery, and disaster recovery procedures.
• Document incidents, solutions, and asset inventory.
• Implement security best practices and compliance measures.
• Coordinate with third-party vendors for hardware and software support.

Skills

IT Support

Windows Administration

Network Troubleshooting

VMware/Hyper-V

PowerShell scripting

Microsoft 365 / Azure AD

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

Hyper-V

Active Directory

Microsoft 365 admin

Job description

BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.

As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.

Key Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Microsoft Windows operating systems and business applications.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
• Monitor and maintain IT infrastructure, servers, and network devices.
• Install software updates, security patches, and operating system upgrades.
• Respond to service requests and incidents through the ticketing system within defined SLAs.
• Escalate complex technical issues to senior engineers or vendors when required.
• Support virtualization environments such as VMware and Hyper-V.
• Assist with backup, recovery, and disaster recovery procedures.
• Maintain accurate records of incidents, solutions, and asset inventory.
• Support cybersecurity initiatives by implementing security policies and best practices.
• Prepare technical documentation, user guides, and knowledge base articles.
• Coordinate with third-party vendors for hardware repairs and software support.

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Engineer or similar role.
• Excellent knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Strong problem-solving and communication skills.
• Ability to diagnose and resolve basic technical issues efficiently.
• Good organizational and time management abilities.
• Customer-oriented attitude and ability to explain technical issues in a clear manner.
• Willingness to learn and keep up-to-date with the latest technologies.
• Proven experience as aSystem Administratoror similar role.
• Strong knowledge ofMicrosoft 365administration andAzure Active Directory.
• Experience withWindows Server(2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
• Familiarity withPowerShell scriptingfor automation and administration.
• Understanding ofsecurity best practicesand compliance frameworks.
• Excellent problem-solving and communication skills.