IT Support-Dispatch/Freelance

TECEZE; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

TECEZE in Abu Dhabi is seeking an IT Support Specialist – Backfill to provide on-site technical assistance when full-time engineers are unavailable. You will support desktops, laptops and peripherals, install and configure hardware/software, and perform IMAC activities for IT assets.

You will coordinate with OEM/vendors, manage IT inventory, image systems, set up printers and conference rooms, provide VIP support, assist with Office 365 and cross-platform Mac/Windows support, ensure SLA

Qualifications

• Desktops/laptops troubleshooting and configuration experience.
• Hardware and peripheral device support experience.
• Networking basics: DHCP, DNS, LAN connectivity.
• Printer setup and troubleshooting experience.
• Office 365 support familiarity.
• Strong communication and teamwork skills.
• Ability to work independently in a dynamic environment.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software as per organizational standards.
• Perform IMAC activities for IT assets.
• Handle hardware and software troubleshooting, including break-fix support.
• Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist in conference room setup, AV support, and meeting room technologies.
• Provide VIP/end-user support with high-touch service.
• Support Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Ensure adherence to defined SLAs.
• Document incidents, resolutions, and maintain knowledge base articles.
• Support after-hours activities, events, and recurring meetings when required.

Skills

Desktop/Laptop troubleshooting

Hardware support

Networking basics (DHCP/DNS/LAN)

Printer setup & troubleshooting

Office 365 support

Communication skills

Independent working

Mac/Windows support

Job description

Job Title: IT Support Specialist – Backfill

Job Overview:

We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

Key Responsibilities

• :Provide on-site IT support for desktops, laptops, and peripheral devices
• .Install, configure, and maintain hardware and software as per organizational standards
• .Perform IMAC (Install, Move, Add, Change) activities for IT assets
• .Handle hardware and software troubleshooting, including break-fix support
• .Coordinate with OEM/vendors for hardware repairs, replacements, and escalations
• .Manage and maintain IT inventory, including asset tracking and documentation
• .Perform system imaging for laptops and desktops
• .Support printer setup, troubleshooting, and network printer installations
• .Assist in conference room setup, AV support, and meeting room technologies
• .Provide VIP/end-user support with high-touch service
• .Support Office 365-related issues and general user account troubleshooting
• .Install and troubleshoot compliance/security software
• .Provide support for Mac devices alongside Windows systems
• .Ensure adherence to defined Service Level Agreements (SLAs)
• .Document incidents, resolutions, and maintain knowledge base articles
• .Support after-hours activities, events, and recurring meetings when required

.Required Skills & Qualifications

• :Strong knowledge of desktop/laptop troubleshooting and configuration
• .Hands-on experience with hardware support and peripheral devices
• .Basic networking knowledge including DHCP, DNS, and LAN connectivity
• .Experience in printer/network printer setup and troubleshooting
• .Familiarity with Office 365 support
• .Good communication and interpersonal skills
• .Ability to work independently in a dynamic environment