IT Support Engineer (Backfill)

Sky Systems, Inc. (SkySys); Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an IT Desktop Support Technician (Backfill/Secondary Support) for onsite duties in Dubai.

The role focuses on hardware, software, and OS troubleshooting across Windows, macOS, and Linux environments, with strong ticketing and client communication requirements. The ideal candidate has 3+ years in IT field support, familiarity with LAN/WAN basics, and the ability to manage priorities in a fast-paced, client-facing setting.

Qualifications

• Minimum 3 years IT infrastructure field support experience.
• Desktops, printers, laptops and peripherals hardware troubleshooting.
• Basic administration of Windows, macOS, or Linux OS.
• TCP/IP, DNS, DHCP, VPN, and RDP knowledge.
• Experience with ticketing tools (ServiceNow or Remedy).
• Excellent communication and customer management skills.

Responsibilities

• Provide desk-side IT support at client sites.
• Troubleshoot hardware, software, and network issues.
• Document issues and resolutions in the ticketing system.
• Collaborate with vendors and internal teams.
• Adhere to security and warranty requirements.

Skills

Customer communication

Desk-side support

Troubleshooting

Windows/macOS/Linux

Networking basics

Multi-vendor hardware support

Ticketing systems

Teamwork

Time management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Description:

Job Title: IT Desktop Support Technician (Backfill/Secondary Support)

Job Type & Location: Onsite, Dubai

Job Requirements:

Technical

• Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

• Experienced in repeat call analysis and developing preventive actions

• Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work

• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules