IT Support Engineer

Alpha Data PJSC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Alpha Data PJSC in the United Arab Emirates seeks an experienced IT Support specialist to provide first-line hardware and software help desk assistance. You will monitor systems, configure operating environments, and tailor setups to user needs, while documenting solutions for the knowledge base.

The ideal candidate has 4–6 years in IT support, with familiarity across Windows and macOS and common corporate software, and may hold relevant certifications such as A+, ITIL, or Azure Fundamentals.

Qualifications

• Bachelor's degree preferred in IT, CS, or related field.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Azure Fundamentals are advantageous.
• 4–6 years in IT support or help desk role.
• Experience troubleshooting Windows and macOS, plus common software applications.

Responsibilities

• Provide first-line support for hardware and software issues to maintain productivity.
• Monitor and manage IT systems and networks, proactively identifying potential issues.
• Install, configure, and maintain operating systems and applications per user needs.
• Document troubleshooting steps to build a knowledge base for future reference.

Skills

IT Support

Help Desk

Troubleshooting

Windows

macOS

Education

Bachelor's degree

Tools

Microsoft Office

Azure/Cloud basics

Job description

• Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.
• Monitor and manage IT systems and networks, proactively identifying potential issues before they escalated.
• Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.
• Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are advantageous.

• Minimum of 4-6 years of experience in an IT support role or help desk environment.

• Experience in troubleshooting Windows and macOS operating systems, as well as common software applications.