IT Support Engineer

DESERT FACE TRADING LLC; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

DESERT FACE TRADING LLC in Dubai seeks an IT Specialist to manage and support our network, servers, firewall systems, and printing environment. You will ensure reliability, security, and performance of IT infrastructure while delivering user-focused technical support.

The role requires hands-on expertise across LAN/WAN, Windows and/or Linux servers, AD/DNS/DHCP, VPNs, and printer networks. You will implement security best practices, document solutions, and help staff with daily IT needs in a

Qualifications

• Experience managing and supporting network infrastructure and servers.
• Proficient in Windows and/or Linux server environments.
• Strong written and verbal communication and documentation skills.
• Knowledge of security best practices and incident response.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Install, configure, and maintain LAN/WAN, Wi-Fi, and VPN connectivity.
• Manage servers, AD, DNS, DHCP, and group policy.
• Configure and monitor firewall security and security appliances.
• Support printers and peripheral devices on network.
• Provide Level 1–3 technical support to users.

Skills

Analytical thinking

Troubleshooting

Communication skills

Customer service

Documentation

Independent work

Prioritization

Security best practices

Tools

Windows Server

Linux Server

Active Directory

DNS/DHCP

VPN

Firewall

Printer management

Job description

We are seeking a skilled IT Specialist to manage, maintain, and support our organization's network infrastructure, servers, firewall security systems, and printing environment. The ideal candidate will be responsible for ensuring the reliability, security, and performance of IT systems while providing technical support to users and implementing best practices for infrastructure management.

Key Responsibilities

Networking

• Install, configure, maintain, and troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Monitor network performance and ensure optimal uptime and reliability.

Server Administration

• Install, configure, and maintain Windows and/or Linux servers.
• Manage Active Directory, DNS, DHCP, Group Policy, and file-sharing services.

Firewall & Security Management

• Configure, maintain, and monitor firewall systems and security appliances.
• Implement network security policies, access controls, and VPN solutions.
• Monitor security alerts, logs, and potential threats.

Printer & Peripheral Support

• Install, configure, and maintain network and local printers.
• Troubleshoot printer hardware, software, connectivity, and print queue issues.

Technical Support

• Provide Level 1, Level 2, and Level 3 technical support to end users.
• Troubleshoot hardware, software, network, and connectivity issues.

Skills & Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Strong documentation and organizational skills.
• Attention to detail and commitment to security best practices.