IT Operations & Service Delivery Associate

PricewaterhouseCoopers; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading consultancy firm in Dubai is seeking a Tech Majlis Specialist Associate to manage technology infrastructure and support services. The role involves implementing processes for incident management, ensuring customer satisfaction, and assisting in training and project execution. The candidate should have a background in incident management and customer support, with a focus on enhancing service quality.

Qualifications

• Experience in incident management and customer support in technology.
• Capable of analyzing incidents to contribute to service improvement.
• Ability to perform training sessions.

Responsibilities

• Implement processes for managing incidents and requests.
• Ensure customers have a positive experience with TechMajlis service.
• Assist in planning and executing rollout projects.

Job description

A leading consultancy firm in Dubai is seeking a Tech Majlis Specialist Associate to manage technology infrastructure and support services. The role involves implementing processes for incident management, ensuring customer satisfaction, and assisting in training and project execution. The candidate should have a background in incident management and customer support, with a focus on enhancing service quality.