IT Infrastructure Engineer

GamaLearn; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading educational technology company in Abu Dhabi is seeking an IT Infrastructure Specialist to manage and support its IT infrastructure. The role requires strong technical skills, with 3–5 years of experience in IT infrastructure and systems administration, as well as excellent bilingual communication in Arabic and English. Responsibilities include coordinating IT vendors, ensuring system performance, security, and providing timely incident solutions. This position offers an exciting opportunity in a dynamic environment.

Qualifications

• 3–5 years experience in IT infrastructure, systems administration, or network support.
• Knowledge of ISO standards (27001, 20000) and compliance frameworks.
• Linux administration and scripting knowledge.

Responsibilities

• Operate across networking, systems administration, and cloud operations.
• Manage and support the organization’s IT infrastructure.
• Coordinate with third-party IT vendors and suppliers.

Skills

Windows Server (Active Directory, DNS, Group Policy)

End-user device troubleshooting

Physical hardware (servers, racks, network devices)

Backup & disaster recovery

Remote server management

NAS/SAN storage

Telephony & unified communications

Virtual desktop / remote access

Network management (L1–L3)

OS updates & patching

Excellent communication skills

Bilingual (Arabic & English)

Tools

PowerShell

Bash

Python

Veeam

Commvault

Splunk

Zabbix

Job description

• Operates across networking, systems administration, and cloud operations to manage and support the organization’s infrastructure.
• Manages and supports the organization’s IT infrastructure.
• Acts as the sole internal IT resource, coordinating with third-party IT vendors and suppliers.
• Ensures performance, security, and reliability across all systems.
• Provides timely solutions for incidents and maintains strong vendor communication, including IT leasing and coordination.
• Makes informed technical decisions in complex environments.
• Demonstrates proactivity, decisiveness, and commitment to continuous learning.

Requirements

• Must-Have:
  • 3–5 years experience in IT infrastructure, systems administration, or network support (enterprise/multi-site preferred).
  • Strong skills in:
    • Windows Server (Active Directory, DNS, Group Policy)
    • End‑user device troubleshooting
    • Physical hardware (servers, racks, network devices)
    • Backup & disaster recovery
    • Remote server management
    • NAS/SAN storage
    • Telephony & unified communications
    • Virtual desktop / remote access
    • Network management (L1–L3), switches & routers
    • OS updates & patching
  • Excellent communication skills; bilingual (Arabic & English).
• Preferred:
  • Knowledge of ISO standards (27001, 20000) and compliance frameworks (NIST, CIS, GDPR).
  • Linux administration and scripting (PowerShell, Bash, Python).
  • Cloud experience (Azure, AWS, hybrid) and hybrid integration.
  • Advanced troubleshooting (Windows/Linux).
  • Firewall administration, ticketing systems, project/change management.
  • Relevant certifications: CCNA/CCNP, Azure Administrator, VMware VCP, AWS Solutions Architect.
  • Familiarity with backup tools (Veeam, Commvault), storage systems (NetApp, Dell EMC), and monitoring tools (Splunk, Zabbix).