IT Helpdesk Engineer

Esol Global; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Job summary

Esol Global in Abu Dhabi is seeking an IT Helpdesk Engineer with 3–5 years of experience for a 3-year contract. You will provide L1 IT support and troubleshoot hardware, software, and network issues.

Responsibilities cover Windows 10/11, Office 365, Outlook and Teams, Active Directory, and password resets. Strong communication and troubleshooting skills are essential; ServiceNow/Jira experience is a plus.

Qualifications

• Diploma or Bachelor’s degree in IT or related field.
• 3–5 years of IT Helpdesk/Desktop Support experience.
• Hands-on with Windows OS, Office 365 and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with ServiceNow, Jira or ManageEngine is an advantage.

Responsibilities

• Provide L1 IT support and troubleshoot hardware/software issues.
• Support Windows 10/11, MS Office 365, Outlook and Teams.
• Manage Active Directory, user accounts and password resets.
• Troubleshoot LAN, Wi-Fi, VPN and network connectivity.
• Handle IT tickets and ensure timely resolution within SLAs.
• Provide desktop, laptop, printer and peripheral support.

Skills

Windows OS

Office 365

Active Directory

TCP/IP

DNS

DHCP

VPN

Ticketing systems

Education

Diploma/Bachelor’s in IT

Tools

ServiceNow

Jira

ManageEngine

Job description

IT Helpdesk Engineer

Company Name – Esol Global

Location: Abu Dhabi, UAE
Experience: 3–5 Years
Employment Type: 3-Year Contract

Key Responsibilities:
Provide L1 IT support and troubleshoot hardware/software issues.
Support Windows 10/11, MS Office 365, Outlook and Teams.
Manage Active Directory, user accounts and password resets.
Troubleshoot LAN, Wi‑Fi, VPN and network connectivity.
Handle IT tickets and ensure timely resolution within SLAs.
Provide desktop, laptop, printer and peripheral support.

Requirements:
Diploma/Bachelor’s degree in IT or a related field.
3–5 years of experience in IT Helpdesk/Desktop Support.
Hands-on experience with Windows OS, Office 365 and Active Directory.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Experience with ServiceNow, Jira or ManageEngine is an advantage.
Good communication and troubleshooting skills.

Email : [e-mail]