Senior Information Technology Support Engineer - L2 English Speaker

IBT: No. 1 Outsourcing Company in Middle East; Abu Dhabi; On-site; AED 81,000 - 97,000; Full time

Job summary

IBT: No. 1 Outsourcing Company in Middle East is seeking a hands-on IT Support Specialist to deliver on-site end-user support in Abu Dhabi. You will work with engineers to resolve tickets by visiting client sites and ensure smooth operation of Windows OS, MS Office, and cloud services.

Applicants should be proficient with Windows Server administration, Active Directory, and network basics, including VPNs and firewall concepts. Experience with SharePoint, OneDrive, and backups is a plus.

Qualifications

• Experience in end-user support onsite and on-site ticket resolution.
• Experience with MS Windows 10/11, Windows Server 2012-2022.
• Familiarity with O365, SharePoint, OneDrive, and Cloud services.

Responsibilities

• Visit client sites to resolve tickets and provide end-user support.
• Troubleshoot MS Outlook, email issues and Office 365 management.
• Install/configure and troubleshoot printers, network devices and VPNs.

Skills

Windows server administration

Active Directory

Office 365 / Exchange / Outlook

SharePoint / OneDrive

Networking basics (LAN/WAN)

VPN / Firewalls management

Backup technologies

Virtualization (Hyper-V)

Printer setup & troubleshooting

Tools

Veeam

Acronis

QNAP NAS

Job description

• Work with a team of engineers & resolve assigned tickets by visiting client sites.
• End user support onsite by visiting client sites.
• Excellent knowledge on MS Windows 10, 11 operating system.
• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.
• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
• Hands on experience and knowledge on RAID configurations.
• Knowledge on Server Migration for 2012 to 2022.
• Knowledge on Widows Server Clustering.
• Knowledge of troubleshooting IOS & MAC systems.
• Installation & troubleshooting or MS Office products.
• Strong troubleshooting knowledge of Outlook, Email issues.
• Strong Knowledge and experience on O365 Management Portal.
• Knowledge and experience on SharePoint and OneDrive.
• Knowledge and experience on Email Hosting Migrations, DNS Management.
• Knowledge on MS Azure, MS InTunes & Cloud technologies.
• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
• Ability to install/configure & troubleshoot various types of printers.
• Ability to configure email accounts, outlook on PC & Mobile devices.
• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.
• Understanding of Windows Servers & Hyper-V, Virtualization.
• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.
• Knowledge of Video Conferencing systems.
• Knowledge on CCTV, NVR, DVR configuration and settings.
• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
• Carry out preventive maintenance as per the scheduled calendar.
• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.
• Excellent attitude towards user support & possess strong communication skills.

Candidate must have O365 (Share Point, One Drive), Firewalls (Forti Net, Sonic Wall, Sophos) MS Intunes - Mobile Device Management, Mobile Application Management

Immediate joiners only considered

Job Location:

Abu Dhabi

Salary:

8,000 AED Per Month.