IT Helpdesk Engineer: Windows & Network Support Pro

Esol Global; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Job summary

Esol Global in Abu Dhabi is seeking an IT Helpdesk Engineer with 3–5 years of experience for a 3-year contract. You will provide L1 IT support and troubleshoot hardware, software, and network issues.

Responsibilities cover Windows 10/11, Office 365, Outlook and Teams, Active Directory, and password resets. Strong communication and troubleshooting skills are essential; ServiceNow/Jira experience is a plus.

Qualifications

• Diploma or Bachelor’s degree in IT or related field.
• 3–5 years of IT Helpdesk/Desktop Support experience.
• Hands-on with Windows OS, Office 365 and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with ServiceNow, Jira or ManageEngine is an advantage.

Responsibilities

• Provide L1 IT support and troubleshoot hardware/software issues.
• Support Windows 10/11, MS Office 365, Outlook and Teams.
• Manage Active Directory, user accounts and password resets.
• Troubleshoot LAN, Wi-Fi, VPN and network connectivity.
• Handle IT tickets and ensure timely resolution within SLAs.
• Provide desktop, laptop, printer and peripheral support.

Skills

Windows OS

Office 365

Active Directory

TCP/IP

DNS

DHCP

VPN

Ticketing systems

Education

Diploma/Bachelor’s in IT

Tools

ServiceNow

Jira

ManageEngine

Job description

Esol Global in Abu Dhabi is seeking an IT Helpdesk Engineer with 3–5 years of experience for a 3-year contract. You will provide L1 IT support and troubleshoot hardware, software, and network issues.

Responsibilities cover Windows 10/11, Office 365, Outlook and Teams, Active Directory, and password resets. Strong communication and troubleshooting skills are essential; ServiceNow/Jira experience is a plus.