IT Support Specialist

Expertise Recruitment; Abu Dhabi; Sur place; AED 61 000 - 100 000; Plein temps

Résumé du poste

Expertise Recruitment in Abu Dhabi is seeking an IT Service Desk Technician to provide timely end-user support, manage devices, accounts and business applications, and help maintain workplace IT services in line with security standards.

You will log, diagnose and resolve incidents via the approved ticketing system, assist with onboarding/offboarding, and handle asset inventories while protecting confidential information. English is required; Arabic is a plus.

Qualifications

• Experience in service desk or end-user support (Level 2).
• Proficient with Windows 11, Microsoft 365, Entra ID/AD and Intune.
• Strong troubleshooting and written communication skills.
• Ability to follow service-management and escalation procedures while protecting confidential information.
• English fluency; Arabic language skills are a plus.

Responsabilités

• Receive, log, prioritise, diagnose and resolve incidents via the ticketing system.
• Provide user support for desktops, laptops, printers and collaboration tools.
• Set up, configure, deploy and maintain devices and user accounts.
• Escalate complex or security-sensitive issues to relevant teams.
• Maintain asset inventories, ticket notes and knowledge articles.
• Support onboarding/offboarding, device returns, patching and security awareness.

Connaissances

Troubleshooting

Customer service

Written communication

English fluency

Arabic language

Outils

Windows 11

Microsoft 365

Entra ID/Active Directory

Intune

Enterprise ticketing tools

Description du poste

Abu Dhabi, United Arab Emirates | Posted on 11/11/2026

Provides timely technical support to employees and maintains end-user devices, accounts, business applications and workplace IT services in line with service standards and security procedures.

KEY RESPONSIBILITIES

• Receive, log, prioritise, diagnose and resolve incidents and service requests through the approved ticketing system.
• Provide user support for desktops, laptops, printers, collaboration tools, business applications and connectivity.
• Set up, configure, deploy and maintain devices, user accounts, access permissions and standard software.
• Escalate complex or security-sensitive issues to the relevant infrastructure, application or cybersecurity teams.
• Maintain accurate asset inventories, ticket notes, knowledge articles and user-support documentation.
• Support onboarding and offboarding, device returns, patching and basic security awareness in accordance with policy.

Requirements

ESSENTIAL REQUIREMENTS

• Experience in service desk, desktop, field or application support aligned with Level 2 end-user and desktop support.
• Working knowledge of Windows 11, Microsoft 365, Entra ID/Active Directory, Intune and enterprise ticketing tools.
• Strong troubleshooting, customer service, prioritisation and written communication skills.
• Ability to follow service-management, access-control and escalation procedures while protecting confidential information.
• Professional fluency in English; Arabic desirable.

PREFERRED / ADDITIONAL QUALIFICATIONS

• ITIL Foundation, CompTIA A+, Microsoft or other relevant certifications.
• Experience with mobile-device management, meeting-room / AV systems, asset management or remote-support tools.