L2 IT Support Engineer Jobs in UAE

esolglobal; United Arab Emirates; On-site; AED 90,000 - 150,000; Full time

Job summary

esolglobal is seeking an experienced L2 IT Support Engineer in the United Arab Emirates on a three-year contract. The ideal candidate has 8–10 years in IT/desktop support, with strong MS 365, Active Directory and Entra ID expertise. You will handle Windows 10/11 issues, Outlook/Teams, VPN, and network services.

Hands-on experience with ITSM/ticketing platforms such as ServiceNow, Jira or ManageEngine is required to ensure efficient issue resolution and service delivery.

Qualifications

• 8–10 years of IT Support/Desktop Support experience.
• Strong knowledge of Microsoft 365.
• Experience with Active Directory and Entra ID.
• Proficient in Windows 10/11.
• Experience with VPN, DNS and DHCP.
• Hands-on with IT service management/ticketing platforms (ServiceNow/Jira/ManageEngine).

Responsibilities

• Provide L2 IT support and desktop support.
• Support Microsoft 365 applications and services.
• Work with Active Directory and Entra ID environments.
• Troubleshoot Windows 10 and Windows 11 issues.
• Provide support for Outlook, Teams, and VPN connectivity.
• Troubleshoot DNS and DHCP-related issues.
• Work with IT service management and ticketing platforms.

Skills

L2 IT Support

Tools

Microsoft 365

Active Directory

Entra ID

Windows 10/11

VPN

DNS

DHCP

ServiceNow

Jira

ManageEngine

Job description

Location: United Arab Emirates
Job Category: IT & Software
Experience: 8–10 Years
Employment Type: 3-Year Contract
Job Function: IT Support / Desktop Support

Job Overview

An opportunity is available for an experienced L2 IT Support Engineer to join a team in the UAE on a three-year contract. The ideal candidate should have 8–10 years of experience in IT Support or Desktop Support, with strong knowledge of Microsoft 365, Active Directory, and Entra ID.

Candidates should have hands‑on experience supporting Windows operating systems, Microsoft applications, VPN connectivity, and network services. Familiarity with IT service management and ticketing platforms such as ServiceNow, Jira, or ManageEngine is also required.

Key Responsibilities

• Provide L2 IT support and desktop support.
• Support Microsoft 365 applications and services.
• Work with Active Directory and Entra ID environments.
• Troubleshoot Windows 10 and Windows 11 issues.
• Provide support for Outlook, Microsoft Teams, and VPN connectivity.
• Troubleshoot DNS and DHCP-related issues.
• Work with IT service management and ticketing platforms.

Requirements & Qualifications

• 8–10 years of experience in IT Support or Desktop Support.
• Strong knowledge of Microsoft 365.
• Experience with Active Directory and Entra ID.
• Good understanding of Windows 10 and Windows 11.
• Experience supporting Outlook and Microsoft Teams.
• Knowledge of VPN, DNS, and DHCP.
• Hands-on experience with at least one of the following:
  • ServiceNow
  • Jira
  • ManageEngine

Contract Details

• Location: UAE
• Contract Duration: 3 Years
• Experience: 8–10 Years
• Salary: Not disclosed