Desktop Engineer

Klanik; Abu Dhabi Emirate; Presencial; AED 70 000 - 110 000; Tempo integral

Resumo da oferta

Klanik Group in Abu Dhabi is seeking an experienced Desktop Engineer to join our IT team. The role delivers on-site support across Windows, macOS and basic Linux, solves hardware issues, and ensures stable user productivity.

You will manage networking basics, administer Microsoft 365 and Active Directory, provide remote help with TeamViewer, RDP, SCCM and Intune, and handle IT tickets via ServiceNow, Jira or Zendesk, delivering top-tier end-user support.

Qualificações

• Proven experience as a Desktop Engineer or IT Support role.
• Strong knowledge of Windows, macOS and basic Linux.
• Solid networking fundamentals: TCP/IP, DNS, DHCP.
• Experience with Microsoft 365 and Active Directory.
• Excellent troubleshooting and communication skills.

Responsabilidades

• Provide onsite IT support across Windows, macOS, and basic Linux environments.
• Diagnose and resolve hardware issues with PCs, laptops, printers, and peripherals.
• Manage basic networking (TCP/IP, DNS, DHCP).
• Administer Microsoft 365 and Active Directory.
• Provide remote support using TeamViewer, RDP, SCCM and Intune.
• Manage IT support tickets through ServiceNow, Jira or Zendesk.
• Develop and maintain basic scripts using PowerShell and batch.
• Deliver excellent technical support and customer service to end users.

Conhecimentos

Windows

macOS

Linux basics

Networking basics

Microsoft 365

Active Directory

Remote support

PowerShell

Customer service

Multicultural collaboration

Ferramentas

TeamViewer

RDP

SCCM

Intune

ServiceNow

Jira

Zendesk

Descrição da oferta de emprego

We are looking for an experienced Desktop Engineer to join our team in Abu Dhabi.

Key Responsibilities:

• Provide onsite IT support and troubleshoot issues across Windows, macOS, and basic Linux environments.
• Diagnose and resolve hardware issues involving PCs, laptops, printers, and peripherals.
• Manage basic networking, including TCP/IP, DNS, and DHCP.
• Administer Microsoft 365 and Active Directory.
• Provide remote support using TeamViewer, RDP, SCCM, and Intune.
• Manage and resolve IT support tickets through ServiceNow, Jira, or Zendesk.
• Develop and maintain basic scripts using PowerShell and batch.
• Deliver excellent technical support and customer service to end users.

Requirements:

• Proven experience as a Desktop Engineer, IT Support Engineer, or in a similar role.
• Good knowledge of Windows, macOS, and basic Linux environments.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Hands-on experience with Microsoft 365 and Active Directory.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to support a multicultural workforce.
• Ability to work independently and manage multiple priorities.

Interested?

If you are passionate about IT support and enjoy helping users resolve technical challenges, we'd love to hear from you!