Senior L2 IT Support Engineer – UAE, 3-Year Contract

esolglobal; United Arab Emirates; On-site; AED 90,000 - 150,000; Full time

Job summary

esolglobal is seeking an experienced L2 IT Support Engineer in the United Arab Emirates on a three-year contract. The ideal candidate has 8–10 years in IT/desktop support, with strong MS 365, Active Directory and Entra ID expertise. You will handle Windows 10/11 issues, Outlook/Teams, VPN, and network services.

Hands-on experience with ITSM/ticketing platforms such as ServiceNow, Jira or ManageEngine is required to ensure efficient issue resolution and service delivery.

Qualifications

• 8–10 years of IT Support/Desktop Support experience.
• Strong knowledge of Microsoft 365.
• Experience with Active Directory and Entra ID.
• Proficient in Windows 10/11.
• Experience with VPN, DNS and DHCP.
• Hands-on with IT service management/ticketing platforms (ServiceNow/Jira/ManageEngine).

Responsibilities

• Provide L2 IT support and desktop support.
• Support Microsoft 365 applications and services.
• Work with Active Directory and Entra ID environments.
• Troubleshoot Windows 10 and Windows 11 issues.
• Provide support for Outlook, Teams, and VPN connectivity.
• Troubleshoot DNS and DHCP-related issues.
• Work with IT service management and ticketing platforms.

Skills

L2 IT Support

Tools

Microsoft 365

Active Directory

Entra ID

Windows 10/11

VPN

DNS

DHCP

ServiceNow

Jira

ManageEngine

Job description

esolglobal is seeking an experienced L2 IT Support Engineer in the United Arab Emirates on a three-year contract. The ideal candidate has 8–10 years in IT/desktop support, with strong MS 365, Active Directory and Entra ID expertise. You will handle Windows 10/11 issues, Outlook/Teams, VPN, and network services.

Hands-on experience with ITSM/ticketing platforms such as ServiceNow, Jira or ManageEngine is required to ensure efficient issue resolution and service delivery.