IT Help Desk Support

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT service provider is seeking a Mid-Level IT Help Desk Support specialist in Abu Dhabi. In this role, you will be the first point of contact for internal technical issues, providing top-tier support. Key responsibilities include troubleshooting hardware and software issues, guiding users, and ensuring seamless operational function across IT infrastructure. A Bachelor's degree in IT, two years of experience, and strong communication skills are required. The position is full-time, with a focus on empowering users and driving IT excellence.

Qualifications

• Minimum of two years' experience in an IT help desk or support role.
• Proficient in troubleshooting and resolving software and hardware issues.
• Certification in CompTIA A+ or ITIL is considered an asset.

Responsibilities

• Provide timely and effective support for end-user technical issues and requests.
• Troubleshoot software and hardware problems through diagnostic tests and analysis.
• Maintain updated records of all incoming support requests and resolutions.

Skills

Problem solving

Technical support

Communication

Troubleshooting

User education

Education

Bachelor's degree in IT or related field

Tools

Ticketing systems

Job description

Job Description

Join our dynamic team as an IT Help Desk Support specialist, where you will be the first point of contact for internal technical issues. In this vital role, you will provide top-tier support to ensure seamless operational function across our organization's IT infrastructure. With your excellent problem-solving skills and technical expertise, you will assist users in troubleshooting hardware and software issues, guiding them toward effective resolutions. This role is perfect for someone passionate about technology and eager to ensure that every user experiences a smooth and efficient computing environment. If you're ready to empower users and drive IT excellence, this position is for you.

Responsibilities

• Provide timely and effective support for end-user technical issues and requests.
• Troubleshoot software and hardware problems through diagnostic tests and analysis.
• Maintain updated records of all incoming support requests and resolutions.
• Assist in the installation, configuration, and deployment of new hardware and software.
• Guide users in resolving IT-related issues with clear and easy-to-understand instructions.
• Collaborate with other IT professionals to resolve complex technical issues efficiently.
• Monitor and report on recurring problems to identify areas for improvement.
• Deliver user education on emerging technology and software applications.
• Conduct regular system maintenance and updates to ensure optimal performance.
• Assist in development of support documentation and standard operating procedures.
• Stay informed on the latest industry trends and technological advancements.
• Ensure all support services comply with organizational policies and procedures.

Requirements

• Bachelor's degree in information technology, computer science, or a related field.
• Minimum of two years' experience in an IT help desk or support role.
• Proficient in troubleshooting and resolving software and hardware issues.
• Strong communication skills to effectively explain technical issues to non-tech users.
• Familiarity with ticketing systems and IT service management tools.
• Ability to work independently and manage multiple priorities and tasks.
• Certification in CompTIA A+ or ITIL is considered an asset.

Job Details

Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: https://www.talentmate.com