IT Field Engineer: Onsite & Remote Support (UAE Travel)

Whitehats; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

Whitehats in the United Arab Emirates seeks a hands-on IT Support Field Engineer to visit client offices across the UAE and provide remote support, handling desktops, servers, networks, Microsoft 365 / Google Workspace and backups.

You will fix hardware and software issues on Windows and macOS, manage Microsoft 365 and Google Workspace, support backups and security, and travel between sites with a strong customer-service mindset.

Qualifications

• Must have proven IT field/IT support experience.
• Strong hardware and software troubleshooting skills.
• Good understanding of Windows Server roles, DNS, DHCP.
• Hands-on with Microsoft 365 and Google Workspace.
• Knowledge of networking including VPN, VLANs, Wi-Fi.
• Experience with virtualization (VMware/Hyper-V) and backups.
• Security awareness and endpoint protection knowledge.
• Clear English communication and customer service oriented.

Responsibilities

• Provide on-site and remote support for desktops, laptops, printers and peripherals to minimize downtime.
• Troubleshoot and resolve hardware and software issues on Windows and macOS.
• Maintain and support servers to keep systems available and performing well.
• Assist with network tasks including router, switch and firewall configuration.
• Manage Microsoft 365, Google Workspace and hosted email services.
• Migrate and configure user accounts and mailboxes between platforms.
• Apply cloud security settings and manage backups.
• Install and maintain networking devices, servers and storage.
• Run data backup and recovery processes to protect client information.

Job description

Whitehats in the United Arab Emirates seeks a hands-on IT Support Field Engineer to visit client offices across the UAE and provide remote support, handling desktops, servers, networks, Microsoft 365 / Google Workspace and backups.

You will fix hardware and software issues on Windows and macOS, manage Microsoft 365 and Google Workspace, support backups and security, and travel between sites with a strong customer-service mindset.