IT Support Field Engineer

Whitehats; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

Whitehats in the United Arab Emirates seeks a hands-on IT Support Field Engineer to visit client offices across the UAE and provide remote support, handling desktops, servers, networks, Microsoft 365 / Google Workspace and backups.

You will fix hardware and software issues on Windows and macOS, manage Microsoft 365 and Google Workspace, support backups and security, and travel between sites with a strong customer-service mindset.

Qualifications

• Must have proven IT field/IT support experience.
• Strong hardware and software troubleshooting skills.
• Good understanding of Windows Server roles, DNS, DHCP.
• Hands-on with Microsoft 365 and Google Workspace.
• Knowledge of networking including VPN, VLANs, Wi-Fi.
• Experience with virtualization (VMware/Hyper-V) and backups.
• Security awareness and endpoint protection knowledge.
• Clear English communication and customer service oriented.

Responsibilities

• Provide on-site and remote support for desktops, laptops, printers and peripherals to minimize downtime.
• Troubleshoot and resolve hardware and software issues on Windows and macOS.
• Maintain and support servers to keep systems available and performing well.
• Assist with network tasks including router, switch and firewall configuration.
• Manage Microsoft 365, Google Workspace and hosted email services.
• Migrate and configure user accounts and mailboxes between platforms.
• Apply cloud security settings and manage backups.
• Install and maintain networking devices, servers and storage.
• Run data backup and recovery processes to protect client information.

Job description

Salary: AED 5,000 per month (fixed).

About the role

We are looking for a hands‑on, proactive IT Support Field Engineer to join our team. You will visit client offices across the UAE and support users remotely, looking after desktops, servers, networks, Microsoft 365 / Google Workspace and backups. If you enjoy fixing problems on site, keeping systems running and looking after customers, we would like to hear from you.

What you will do

• Provide on‑site and remote support for desktops, laptops, printers and peripherals, keeping downtime to a minimum.
• Troubleshoot and resolve hardware and software issues on Windows and macOS.
• Maintain, upgrade and support servers to keep systems available and performing well.
• Help with network and infrastructure tasks, including router, switch and firewall configuration.
• Manage and support Microsoft 365, Google Workspace and other hosted email services.
• Migrate and configure user accounts, mailboxes and settings between platforms.
• Apply cloud security settings and look after backup solutions.
• Install, configure and maintain networking devices, servers and storage.
• Run data backup and recovery processes to protect client information.

What we are looking for

• Proven experience as an IT Field Engineer, IT Support Engineer or similar role, with both on‑site and remote support.
• Good knowledge of desktop and server installation, configuration and troubleshooting.
• Working knowledge of Windows Server roles (Active Directory, DNS, DHCP).
• Hands‑on experience with Microsoft 365, Google Workspace and hosted email.
• Understanding of networking: TCP/IP, DNS, VPN, VLANs and Wi‑Fi.
• Experience with virtualisation (VMware, Hyper‑V) and backup solutions.
• Knowledge of endpoint security and firewall management.
• Clear spoken and written English and a strong customer‑service attitude.
• Able to work independently and as part of a team in a fast‑paced environment.

Other requirements

• Valid UAE driving licence (preferred).
• Willing to travel between client sites across the UAE.
• Certifications such as CompTIA A+, Microsoft 365 / Azure, or Google Workspace are a plus.