IT Assistant- January 2027

XPTeach Ltd.; Dubai Emirate; On-site; AED 40,000 - 56,000; Full time

Job summary

GEMS Royal Dubai School is seeking an IT Assistant to join our team for a January 2027 start. The role focuses on providing day-to-day technical and administrative support, assisting the IT Engineer, and ensuring reliable IT services for staff and students.

The successful candidate will have a Degree in Computer Science with MCSE, MCSA, CCNA certifications desirable and at least three years of IT Helpdesk experience in a large organization.

Qualifications

• Three years’ experience providing IT Helpdesk support and related services to a large organization.
• Degree in Computer Science; MCSE, MCSA, CCNA certifications desirable.

Responsibilities

• Provide day-to-day technical and administrative support to the IT Engineer.
• Assist with maintenance, troubleshooting and operation of IT systems, equipment and services.
• Support staff and students with routine IT issues, ensuring reliability and accessibility of technology.

Skills

IT Helpdesk

Education

Degree in Computer Science

MCSE/MCSA/CCNA certifications desirable

Job description

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus — a state-of-the-art facility designed to further enrich the world-class education we offer across two sites.

We are looking to appoint an IT Assistant to our team for a January 2027 start.

If you are passionate about providing excellent technical support, troubleshooting IT issues and helping staff and students make effective use of technology, this is an exciting opportunity to make a difference as part of our high-performing team and drive the#RoyalStandard.

Job Purpose:

To provide day-to-day technical and administrative support to the IT Engineer, assisting with the maintenance, troubleshooting and effective operation of the school’s IT systems, equipment and services. The role will support staff and students with routine IT issues, ensuring that technology is reliable, accessible and used effectively across the school.

Key Responsibilities include, but not limited to:

• Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.
• Install, configure and maintain all ICT equipment according to instruction.
• Unpack and install ICT equipment such as new computers and peripheral. Maintain inventory file of all new equipment.
• Ensure all new equipment is functional before it is distributed.
• Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
• Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.
• Responsible for booting systems and preloading software in preparation for classroom lessons.
• Maintain a current inventory of hardware, software and passwords.
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
• Maintain records and manage log of all work undertaken.
• Ensure the GEMS policies, procedures, and codes of conduct are always followed.
• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct & dotted reporting line managers / supervisors.

Requirements

• Degree in Computer Science-Desirable certifications: MCSE, MCSA, CCNA Computer data entry skills and experience with formatting summary reports.

A minimum of three (3) years’ experience providing IT Helpdesk support and related services to a large organization

Closing date October 30th, 2026. Candidates will be notified if they are shortlisted for interview.