IT Assistant- January 2027

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking an IT Assistant to join the team for a January 2027 start. The role provides day-to-day technical and administrative support to the IT Engineer, helping staff and students use technology effectively across the school.

Ideal candidates will have a Degree in Computer Science and 3+ years in IT Helpdesk, with desirable MCSE/MCSA/CCNA certifications. The position is based in Dubai and offers opportunities to grow within a high-performing team.

Qualifications

• Degree in Computer Science; MCSE, MCSA or CCNA desirable.
• Minimum three years IT Helpdesk experience in a large organization.

Responsibilities

• Provide day-to-day IT support and administrative assistance to the IT Engineer.
• Troubleshoot hardware, software and network issues for staff and students.
• Set up and configure ICT equipment and user accounts; maintain inventory.
• Maintain records of work performed and assist with class-ready IT provisioning.
• Follow safeguarding policies and participate in meetings as required.

Skills

IT Helpdesk

User support

PC/Printer setup

Education

Bachelors in Computer Science

Tools

MCSE

MCSA

CCNA

Job description

Job Description:

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus — a state-of-the-art facility designed to further enrich the world-class education we offer across two sites.

We are looking to appoint an IT Assistant to our team for a January 2027 start.

If you are passionate about providing excellent technical support, troubleshooting IT issues and helping staff and students make effective use of technology, this is an exciting opportunity to make a difference as part of our high-performing team and drive the #RoyalStandard.

Job Purpose:

To provide day-to-day technical and administrative support to the IT Engineer, assisting with the maintenance, troubleshooting and effective operation of the school’s IT systems, equipment and services. The role will support staff and students with routine IT issues, ensuring that technology is reliable, accessible and used effectively across the school.

Key Responsibilities include, but not limited to:

• Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.


• Install, configure and maintain all ICT equipment according to instruction.


• Unpack and install ICT equipment such as new computers and peripheral. Maintain inventory file of all new equipment.


• Ensure all new equipment is functional before it is distributed.


• Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.


• Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.


• Responsible for booting systems and preloading software in preparation for classroom lessons.


• Maintain a current inventory of hardware, software and passwords.


• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.


• Maintain records and manage log of all work undertaken.


• Ensure the GEMS policies, procedures, and codes of conduct are always followed.


• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.


• Attend staff meetings and serve on committees as required.


• Perform other duties as requested by direct & dotted reporting line managers / supervisors.

Skills Description

• Degree in Computer Science-Desirable certifications: MCSE, MCSA, CCNA Computer data entry skills and experience with formatting summary reports.

A minimum of three (3) years’ experience providing IT Helpdesk support and related services to a large organization.

Closing date October 30th, 2026. Candidates will be notified if they are shortlisted for interview.

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.