IT Assistant

Il Forno Group Uae; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Abu Dhabi is seeking a dedicated support technician to assist users with hardware and software issues. Responsibilities include troubleshooting technical problems, setting up desktop computers and peripherals, and maintaining system databases. The ideal candidate will demonstrate strong communication skills and a commitment to customer satisfaction. This role offers the opportunity to contribute significantly within a dynamic and supportive environment.

Qualifications

• Ability to troubleshoot and diagnose technical problems.
• Experience with hardware and software installation.
• Strong customer service and communication skills.

Responsibilities

• Assist in using personal computer hardware, software, and technology.
• Set up and configure desktop computers and peripherals.
• Install software and repair hardware as needed.
• Monitor and maintain systems and databases.

Skills

Troubleshooting

System maintenance

Technical support

Software installation

Customer communication

Job description

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
• Sets up and configures desktop computers, peripherals, and accounts assigning security level
• Installs software and installs and repairs hardware and peripherals
• Tests programs
• Troubleshoots, diagnoses problems, and implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Maintains systems, databases, and web pages
• Administers user accounts
• Designs and produces basic reports
• Sets up and submits production jobs and edits and debugs computer output;
• Transfers computer files between platforms
• Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Arranges for distribution of output to the customer
• Maintains records
• Contributes to unit goals by accomplishing related duties as required