Intern Information Technology

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks an IT intern to manage day-to-day operations and perform maintenance on systems. Candidates must have a degree in IT or Computer Science, along with strong interpersonal skills and attention to detail. The role involves troubleshooting and ensuring smooth running of IT systems for guests and employees. This is an onsite position with no remote work options available.

Qualifications

• Embed change projects within an organization.
• Remain calm and courteous to guests.
• Provide technical support and training.

Responsibilities

• Perform monthly IT maintenance activities.
• Manage day-to-day IT operations.
• Troubleshoot issues on hotel systems and networks.

Skills

Interpersonal skills

Problem solving

Attention to detail

Education

Degree in IT or Computer Science

Job description

• Perform IT maintenance activities on a monthly basis.
• Follow all Accor IT Policies and guidelines such as user rights security policy backup policy preventive maintenance contingency plan etc.
• Assist with implementation of Accor IT brand standards new technologies systems and projects.
• Identify IT related risks and issues and escalate them to hotel management and IT Cluster Director.
• Escalate IT issues to IT Cluster Director.
• Travel as required by the business.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Provide technical support and training on systems and networks.
• Participate in Accor regional eLearning platform.
• Follow set of guidelines related to archiving back-ups accessing records and transferring records via different channels.
• Ensure backup of all relevant user generated data.
• Troubleshoot and carry out repairs and data backup / restoration when necessary.
• Monitor systems and network performance on an ongoing daily basis.
• Install and configure software and hardware as per Accor standard.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades enhancements new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotels software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest original and properly licensed software is running on the hotels systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology guest & employee end-user support.
• Troubleshoot issues on hotels local network computers software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Qualifications

• Degree in IT Computer Science or other relevant discipline.
• Experience of embedding change projects within an organization.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs remaining calm and courteous at all times

Remote Work

No

Employment Type

Intern