In-Room Dining Lead — Elevate Guest Experience

Kerzner International Management; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Kerzner International Management in Dubai’s Bab Al Shams Desert Resort seeks a Team Leader for In Room Dining to join a luxury, guest-focused operation. You will assist the Outlet Manager, manage service flow, train staff and coordinate inventories for a seamless guest experience.

The ideal candidate holds a Hotel/Resto Management Diploma or equivalent, HACCP certification, and 2–3 years in a five-star setting, with initiative, attention to detail and a patient, leadership mindset.

Qualifications

• Hotel or Restaurant Management Diploma/ bachelor’s degree or its equivalent.
• HACCP certified.
• 2-3 years in similar position in a five-star hotel.
• Initiative and Commitment to Achieve.
• Attention to Detail & Quality.
• Organizing for result.
• Teamwork.
• Effective Communication.
• Friendly.
• Patient.
• Leadership.
• Guest oriented, service minded and attention to quality.
• Sales acumen.
• Dynamic.
• Thorough and organised approach.

Responsibilities

• Distribute the work for the team, including the need to multi-skill in employees' job requirements.
• Ensure information is passed on to the team (briefings and debriefings).
• Ensure the point of sale is prepared to a high standard.
• Take guests' orders.
• Ensure equipment is used correctly.
• Manage the flow of guests, table placement and reservations.
• Check the quality and speed of waiter service.
• Ensure outlet is managed efficiently according to concept statements.
• Maintain par stocks for operating equipment and supplies; ensure outlet is adequately equipped.
• Assist in monthly inventory checks on operating equipment and supplies.
• Assist in planning festive food promotions within the outlet manager.
• Maintain the Daily Logbook.
• Assist in planning the outlet weekly roster and work schedules.
• Maintain the outlet bulletin board.
• Carry out inventory of equipment monthly/quarterly/bi-yearly/yearly.
• Handle guest inquiries courteously and report complaints if needed; follow up with guests.
• Establish rapport with guests and maintain good relationships.
• Set up of the restaurant; check cleaning and quality of equipment.
• Supervise end-of-day closing of the service area and ensure safety.
• Check the standard and quality of food and beverage leaving the kitchen.
• Check extra needs of a guest.

Skills

Leadership

Teamwork

Communication

Attention to Detail

Organizing for result

Guest oriented

Sales acumen

Dynamic

Friendly

Patient

Leadership

Education

Hotel or Restaurant Management Diploma/bachelor’s degree

HACCP certified

Job description

Kerzner International Management in Dubai’s Bab Al Shams Desert Resort seeks a Team Leader for In Room Dining to join a luxury, guest-focused operation. You will assist the Outlet Manager, manage service flow, train staff and coordinate inventories for a seamless guest experience.

The ideal candidate holds a Hotel/Resto Management Diploma or equivalent, HACCP certification, and 2–3 years in a five-star setting, with initiative, attention to detail and a patient, leadership mindset.