In-Room Dining Concierge: Elevate Guest Experiences

Kerzner International; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Kerzner International's Bab Al Shams Desert Resort invites a guest-focused Concierge to ensure timely luggage handling, deliveries and exemplary service that leaves a memorable impression on every guest.

You will uphold hotel policy, coordinate transfers, assist with transport, and respond promptly to guest requests while maintaining accuracy and professionalism across all interactions within a luxury five-star setting in Dubai.

Qualifications

• Completed Secondary School education is required.
• 1-2 years in a similar position at a five-star hotel is preferred.
• Basic computer knowledge is expected.

Responsibilities

• Adhere to Standard Operating Procedures at all times.
• Respond to guest feedback and address potential service gaps.
• Be aware of market trends and suggest improvements for the resort.
• Handle guest complaints promptly and document all incidents with accuracy.
• Assist guests with luggage loading/unloading and delivery to rooms.
• Deliver faxes, messages, parcels and newspapers to guest rooms promptly.
• Maintain knowledge of Bab Al Shams facilities and Dubai Kerzner properties.

Skills

Guest luggage handling

Customer service

Communication

Teamwork

Problem solving

Education

Completed Secondary School education

Job description

Kerzner International's Bab Al Shams Desert Resort invites a guest-focused Concierge to ensure timely luggage handling, deliveries and exemplary service that leaves a memorable impression on every guest.

You will uphold hotel policy, coordinate transfers, assist with transport, and respond promptly to guest requests while maintaining accuracy and professionalism across all interactions within a luxury five-star setting in Dubai.