In-Room Dining Leader: Guest Experience & Training

Dorchester Collection; Dubai; On-site; AED 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

World-class Development Opportunities

Complimentary stays

50 off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance

Shared Accommodation

Transportation provided

Uniform provided

Service Charge

Job summary

Dorchester Collection in Dubai is seeking an Order Taker to deliver exceptional In-Room Dining experiences. You will learn through our award‑winning learning academy and strive for the highest standards of craft service and guest leadership, becoming a legend in your own story.

You will warmly greet guests, upsell menu items, train and mentor a team of waiters, and help maintain immaculate service standards.

Qualifications

• Strong guest service mindset.
• Excellent communication skills.
• Experience leading a small team of service staff.
• Ability to confidently upsell menu items.
• Background in luxury hospitality is preferred.

Responsibilities

• Oversee day-to-day In-Room Dining operations to ensure top guest experience.
• Greet guests warmly and answer questions about menus.
• Upsell menu items to maximise guest satisfaction and revenue.
• Train and mentor waiters to maintain high service standards.
• Support other departments to present immaculate outlets and maintain cleanliness.

Skills

Guest service

Team leadership

Communication

Upselling

Hospitality excellence

Job description

Dorchester Collection in Dubai is seeking an Order Taker to deliver exceptional In-Room Dining experiences. You will learn through our award‑winning learning academy and strive for the highest standards of craft service and guest leadership, becoming a legend in your own story.

You will warmly greet guests, upsell menu items, train and mentor a team of waiters, and help maintain immaculate service standards.