In-Room Dining Experience Lead — Luxury Hospitality

Park Hyatt; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Park Hyatt Dubai is seeking an Outlet Manager, In-Room Dining to lead the complete in-room dining experience, from order placement to delivery, presentation, and follow-up. You will ensure discreet, timely service across guest rooms, suites, residences, and VIP amenities while driving revenue and upholding luxury standards.

The role requires strong leadership, in-room dining knowledge, and a proven track record in luxury hospitality.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Food and Beverage Management, or a related discipline.
• Minimum 3–5 years of Food and Beverage service experience, including supervisory or management experience in in-room dining within a luxury hospitality environment.
• Strong knowledge of in-room dining service, order taking, tray and trolley presentation, VIP amenities, private dining, and luxury guest expectations.
• Proven leadership experience in team training, performance management, workforce planning, and service-quality improvement.
• Strong commercial and operational awareness, including revenue generation, labour productivity, cost control, budgeting, and inventory management.
• Excellent communication, organization, guest-relations, and problem-solving skills, with proficiency in POS and hotel management systems preferred.

Responsibilities

• Oversee the daily in-room dining operation across all meal periods.
• Ensure orders are delivered within service times and meet standards for accuracy and presentation.
• Monitor order-taking procedures and guest preferences; coordinate with Culinary for timing and dietary needs.
• Oversee delivery and presentation in guest rooms, ensuring VIP engagement.
• Train and develop the In-Room Dining team in etiquette, upselling, and service standards.
• Manage VIP amenities, special occasions, and private dining requests with relevant departments.
• Maintain communication with Front Office, Guest Relations, Housekeeping, and Culinary teams.
• Drive in-room dining revenue through suggestive selling and seasonal promotions.
• Monitor volumes, guest feedback, revenue, labour costs, and expenses to improve profitability.
• Plan staffing, duty rosters, and deployment according to occupancy and VIP movements.
• Resolve delays and guest issues with appropriate service recovery and follow-up.

Skills

F&B service experience

In-room dining knowledge

Leadership & training

Revenue & cost awareness

Communication & POS proficiency

Education

Hospitality management degree

Job description

Park Hyatt Dubai is seeking an Outlet Manager, In-Room Dining to lead the complete in-room dining experience, from order placement to delivery, presentation, and follow-up. You will ensure discreet, timely service across guest rooms, suites, residences, and VIP amenities while driving revenue and upholding luxury standards.

The role requires strong leadership, in-room dining knowledge, and a proven track record in luxury hospitality.