Human Resources Operations Manager

Confidential; Dubai; On-site; AED 279,000 - 469,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd. Dubai seeks an experienced HR Operations Manager to oversee end-to-end employee lifecycles, payroll, and benefits, ensuring data integrity and regulatory compliance.

The role focuses on automating processes to enhance the employee experience in a fast-paced environment. You will manage HRIS systems, supervise the HR operations team, and collaborate with Finance for accurate payroll and benefits administration, while driving continuous improvement across HR

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Typically 5–10 years in HR operations, with 2–4 years in a supervisory capacity.
• Hands-on experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors) and payroll software.
• Professional certifications like SHRM-CP, PHR, or CIPD are a strong plus.

Responsibilities

• Oversee day-to-day HR operations from onboarding to offboarding.
• Coordinate payroll processing and benefits with Finance and vendors.
• Manage HRIS data governance and user permissions.
• Ensure compliance with local labor laws and risk management.
• Standardize HR workflows and SOPs; drive process improvements.
• Lead and mentor HR operations staff.

Skills

HR operations

Payroll processing

HRIS management

Compliance knowledge

Education

Bachelor's/Master's in HR or related

Tools

Workday

SAP SuccessFactors

Job description

Job Summary:

The role will oversee the daily administrative backbone of human resources by managing end-to-end employee lifecycles, payroll, and benefits. This role ensures HR data integrity, compliance with regional labor laws, and drives process automation to optimize the overall employee experience.

Key Accountabilities:

• HR Service Delivery: Manage day-to-day HR operations, from new-hire onboarding to offboarding. Ensure requests meet established service level agreements (SLAs).
• Payroll & Benefits: Coordinate with Finance and external vendors to guarantee accurate, on-time payroll processing and statutory deductions. Manage benefits administration, claims, and annual open enrollment.
• HRIS & Data Governance: Oversee the Human Resources Information Systems (HRIS), maintaining data accuracy, user permissions, and organizational hierarchies.
• Compliance & Risk: Ensure policies adhere to local employment regulations and conduct regular compliance audits.
• Process Improvement: Standardize HR workflows, map out Standard Operating Procedures (SOPs), and recommend technology to reduce manual workloads.
• Team Leadership: Supervise, train, and mentor the HR operations staff.

Qualifications & Experience:

• Education: Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Experience: Typically 5 to 10 years in HR operations, with at least 2 to 4 years in a supervisory capacity.
• Technical: Hands-on experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors, or local regional systems) and payroll software.
• Certifications: Professional certifications like SHRM-CP, PHR, or CIPD are a strong plus.