Human Resources Operations Manager (UAE National)

Confidential; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Confidential in Dubai is seeking an experienced HR Operations Leader to manage the end-to-end employee lifecycle, payroll, and benefits, ensuring data accuracy and compliance with local labor laws.

This role drives process automation to optimize the employee experience and oversees daily HR service delivery, payroll coordination with Finance, HRIS governance, and risk management.

Qualifications

• Bachelor’s or Master’s degree in HR, Business Administration, or related field.
• 5–10 years in HR operations, with 2–4 years in supervision.
• Hands-on experience with major HRIS platforms (Workday, SAP SuccessFactors, or local systems) and payroll software.
• Certifications such as SHRM-CP, PHR, or CIPD are a strong plus.

Responsibilities

• Oversee day-to-day HR operations from onboarding to offboarding and ensure SLAs.
• Coordinate payroll with Finance and vendors to ensure accurate, on-time processing.
• Manage HRIS data governance, permissions, and hierarchies.
• Conduct compliance audits and ensure policies comply with local labor laws.
• Standardize HR workflows, map SOPs, and drive tech-enabled process improvements.
• Supervise, train, and mentor the HR operations team.

Skills

HR operations leadership

Process improvement

Data governance

Compliance knowledge

Education

Bachelor's or Master's in HR/Business Administration

Tools

Workday

SAP SuccessFactors

Payroll software

Job description

Job Summary: The role will oversee the daily administrative backbone of human resources by managing end-to-end employee lifecycles, payroll, and benefits. This role ensures HR data integrity, compliance with regional labor laws, and drives process automation to optimize the overall employee experience.

Key Accountabilities:

HR Service Delivery:

Manage day-to-day HR operations, from new-hire onboarding to offboarding. Ensure requests (like leave, benefits, and contracts) meet established service level agreements (SLAs).

Payroll & Benefits:

Coordinate with Finance and external vendors to guarantee accurate, on-time payroll processing and statutory deductions. Manage benefits administration, claims, and annual open enrollment.

HRIS & Data Governance:

Oversee the Human Resources Information Systems (HRIS), maintaining data accuracy, user permissions, and organizational hierarchies.

Compliance & Risk:

Ensure policies adhere to local employment regulations and conduct regular compliance audits.

Process Improvement:

Standardize HR workflows, map out Standard Operating Procedures (SOPs), and recommend technology to reduce manual workloads.

Team Leadership:

Supervise, train, and mentor the HR operations staff

Qualifications & Experience:

• Education: Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• Experience: Typically 5 to 10 years in HR operations, with at least 2 to 4 years in a supervisory capacity.
• Technical: Hands-on experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors, or local regional systems) and payroll software.
• Certifications: Professional certifications like "SHRM-CP", "PHR", or "CIPD" are a strong plus.