Hotel Phone & Guest Services Specialist

Renaissance Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Renaissance Hotels in Abu Dhabi is seeking a Front Desk / Guest Services associate to answer and manage guest calls, logs, wake-up calls, and information requests. You will operate the switchboard, relay messages, assist guests with internet access, and coordinate with bell staff to fulfill requests, while upholding Marriott standards of service and confidentiality.

The role emphasizes professional communication, attention to guest needs, and teamwork within a diverse hospitality environment.

Qualifications

• High school diploma or GED required.
• No related work experience required.

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and handle wake-up calls, information requests, and messages.
• Dispatch bell staff or valet staff as needed and coordinate guest services.
• Follow up with guests to ensure requests are met and maintain professional appearance and confidentiality.

Skills

Telephone etiquette

Customer service

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

Renaissance Hotels in Abu Dhabi is seeking a Front Desk / Guest Services associate to answer and manage guest calls, logs, wake-up calls, and information requests. You will operate the switchboard, relay messages, assist guests with internet access, and coordinate with bell staff to fulfill requests, while upholding Marriott standards of service and confidentiality.

The role emphasizes professional communication, attention to guest needs, and teamwork within a diverse hospitality environment.