Front Desk Guest Concierge

Hilton; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a courteous Telephone Operator to manage all incoming and outgoing calls, assist guests with requests, wake-up calls, and messages while upholding Hilton brand standards. You will greet guests, support check-in/check-out, share local knowledge, promote hotel services, and ensure timely responses to guest needs to deliver an exceptional stay.

This role requires confidentiality and excellent communication in a fast-paced environment, with a focus on teamwork across

Qualifications

• A passion for hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival, assist with check-in, issue keys, and provide welcome materials.
• Support efficient check-out: Verify charges, handle payments, issue receipts, and use the POS system accurately.
• Provide hotel and local knowledge: Share information on offerings, room types, rates, promotions, and area tips.
• Promote hotel services: Upsell hotel amenities to maximize revenue and guest satisfaction.
• Delight our guests: Respond to requests, resolve concerns promptly, manage messages and communications.

Job description

Hilton in Abu Dhabi is seeking a courteous Telephone Operator to manage all incoming and outgoing calls, assist guests with requests, wake-up calls, and messages while upholding Hilton brand standards. You will greet guests, support check-in/check-out, share local knowledge, promote hotel services, and ensure timely responses to guest needs to deliver an exceptional stay.

This role requires confidentiality and excellent communication in a fast-paced environment, with a focus on teamwork across