Guest Experience Concierge & Telephone Operator

EDITION; Abu Dhabi; Presencial; AED 40.000 - 70.000; Jornada completa

Descripción de la vacante

EDITION Hotels in Abu Dhabi seeks hospitality professionals for the guest services team. You will answer calls, assist with wake-up requests, internet access, special needs, and coordinate with bell staff to ensure smooth guest experiences.

The role emphasizes professional communication, adherence to standards, and proactive guest care, with a focus on courteous, efficient service in a luxury environment. Be part of a global Marriott family delivering distinctive experiences.

Formación

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Answer, log, and process all guest calls and requests; operate the telephone switchboard.
• Advise guests on services, transfer to appropriate departments, and relay messages.
• Dispatch bell staff or valet staff as needed; monitor lines and follow up on requests.
• Maintain confidentiality, professional appearance, and adherence to company policies.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

EDITION Hotels in Abu Dhabi seeks hospitality professionals for the guest services team. You will answer calls, assist with wake-up requests, internet access, special needs, and coordinate with bell staff to ensure smooth guest experiences.

The role emphasizes professional communication, adherence to standards, and proactive guest care, with a focus on courteous, efficient service in a luxury environment. Be part of a global Marriott family delivering distinctive experiences.