Hotel Telephone Operator - Guest Experience & Support

Renaissance Hotels; Dubai; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Renaissance Hotels in Dubai seeks a courteous Guest Services Associate to welcome guests, answer calls, and ensure smooth arrivals and departures. You will handle wake-up calls, assist with inquiries, and relay messages to the appropriate departments to maintain service standards.

The role is full-time, non-management, requiring clear communication, teamwork, and adherence to Marriott International standards. Join us to contribute to a memorable guest experience in a luxury setting.

Competenze

• Education: High school diploma or GED.
• No related work experience required.
• Excellent communication and customer service skills.
• Ability to operate a telephone switchboard and front desk equipment.

Mansioni

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and handle calls efficiently.
• Process wake-up calls, screening calls, do not disturb, and call forwarding as requested.
• Follow up with guests and coordinate with relevant departments to resolve issues.

Conoscenze

Customer service

Phone handling

Record keeping

Formazione

High school diploma

Strumenti

POS systems

Telephone switchboard

Descrizione del lavoro

Renaissance Hotels in Dubai seeks a courteous Guest Services Associate to welcome guests, answer calls, and ensure smooth arrivals and departures. You will handle wake-up calls, assist with inquiries, and relay messages to the appropriate departments to maintain service standards.

The role is full-time, non-management, requiring clear communication, teamwork, and adherence to Marriott International standards. Join us to contribute to a memorable guest experience in a luxury setting.