Hotel Guest Communications Specialist - Arabic Speaker

Accor; Abu Dhabi; Sur place; AED 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Discounted Accor rates

Academy learning programs

Career development opportunities

CSR involvement

Résumé du poste

Accor in Abu Dhabi is seeking a Telephone Operator to manage all guest and internal calls with professional courtesy and efficiency. You will greet guests by name, connect calls, and relay messages while maintaining confidentiality and updating guest records in Opera PMS.

Responsibilities include handling wake-up calls, VIP guest needs, coordinating with various departments, and supporting upselling initiatives to contribute to hotel revenue.

Qualifications

• Previous experience in a Telecommunication, Front Office, or Guest Services role is preferred.
• Strong written and spoken English; Arabic a plus.
• Familiarity with hotel CRM and guest data handling is advantageous.
• Excellent interpersonal and guest service skills.

Responsabilités

• Handle all incoming calls professionally and efficiently, ensuring a courteous guest experience.
• Greet guests by name and connect calls to the correct extension or room.
• Verify guest details for room-related calls and maintain confidentiality.
• Maintain up-to-date knowledge of hotel facilities and services for accurate information.
• Use Opera PMS and CID system to update guest information quickly.
• Coordinate with hotel departments to fulfill guest requests promptly.
• Monitor messages and respond to guest inquiries within required timeframes.
• Handle wake-up calls accurately and punctually.
• Assist VIP and special-needs guests with personalized service.
• Respond to urgent matters with Management and Security as required.
• Take and relay messages accurately while maintaining confidentiality.
• Attend briefings and cooperate across departments to improve guest satisfaction.
• Support upselling initiatives to contribute to hotel revenue.

Connaissances

Excellent communication

Telephone etiquette

English proficiency

Arabic language

Outils

Opera PMS

CID system

Description du poste

Accor in Abu Dhabi is seeking a Telephone Operator to manage all guest and internal calls with professional courtesy and efficiency. You will greet guests by name, connect calls, and relay messages while maintaining confidentiality and updating guest records in Opera PMS.

Responsibilities include handling wake-up calls, VIP guest needs, coordinating with various departments, and supporting upselling initiatives to contribute to hotel revenue.