Hotel IT Support Specialist

Oaks Hotels; Dubai; On-site; AED 146,000 - 202,000; Full time

Job summary

A leading hotel chain in Dubai is looking for an IT Support Specialist to ensure seamless operations of IT systems and support guest services. This role is responsible for troubleshooting issues, maintaining hotel systems, and providing excellent IT support to both staff and guests. Candidates should possess a diploma or bachelor's degree in Information Technology and 1-3 years of IT support experience, preferably in the hospitality sector. A proactive attitude and strong communication skills are essential for success in this position.

Qualifications

• 1–3 years of IT support experience, preferably in hotel or hospitality.
• Knowledge of hotel systems is an advantage.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line IT support to hotel staff and departments.
• Troubleshoot hardware, software, network, and system issues.
• Maintain and monitor computer systems, servers, and peripherals.

Skills

Troubleshooting and problem-solving skills

Good communication and customer service skills

Pro-active attitude

Hardworking and Integrity

Education

Diploma or Bachelor’s degree in Information Technology or related field

Tools

Hotel systems (PMS, CCTV, access control)

Networking knowledge

Basic cybersecurity understanding

Job description

A leading hotel chain in Dubai is looking for an IT Support Specialist to ensure seamless operations of IT systems and support guest services. This role is responsible for troubleshooting issues, maintaining hotel systems, and providing excellent IT support to both staff and guests. Candidates should possess a diploma or bachelor's degree in Information Technology and 1-3 years of IT support experience, preferably in the hospitality sector. A proactive attitude and strong communication skills are essential for success in this position.