Hotel Guest Services Phone Concierge

TALENTMATE; Abu Dhabi; On-site; AED 28,000 - 39,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Abu Dhabi, United Arab Emirates is seeking an entry-level Telephone Operator to brighten guests' days by delivering warm hospitality. You will manage guest calls with a friendly demeanor and support hotel operations through effective communication tools.

Join a global leader in hospitality and contribute to a memorable guest experience. Extensive training, career development, and a supportive team environment await you in this role.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests.
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations.
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations.
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

PBX system

Computer applications

Tools

PBX system

Computer applications

Job description

Hilton in Abu Dhabi, United Arab Emirates is seeking an entry-level Telephone Operator to brighten guests' days by delivering warm hospitality. You will manage guest calls with a friendly demeanor and support hotel operations through effective communication tools.

Join a global leader in hospitality and contribute to a memorable guest experience. Extensive training, career development, and a supportive team environment await you in this role.