Guest Services Host (Telephone Operator)

Careers at UAE; Abu Dhabi; On-site; AED 89,280 - 111,600; Full time

Job summary

Careers at UAE is seeking a Guest Services Host (Telephone Operator) for the Grand Hyatt Abu Dhabi in Abu Dhabi. The role involves delivering excellent customer service and assisting in various guest service areas across the hotel.

The ideal candidate should have a relevant degree or diploma in Hospitality or Tourism management, along with a minimum of 2 years of experience in hotel operations. Proficiency in Arabic is preferred.

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service and communication skills.

Responsibilities

• Provide excellent and consistent service to customers.
• Assist with guest services such as reception and concierge.

Skills

Customer service

Communication skills

Interpersonal skills

Arabic language

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Guest Services Host (Telephone Operator)

Grand Hyatt Abu Dhabi, AE – Abu Dhabi

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Host is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years’ work experience in hotel operations. Good customer service, communications and interpersonal skills are a must. Arabic speaker will be more preferred.