Telephone Operator - Hilton Abu Dhabi Yas Island

TALENTMATE; Abu Dhabi; Presencial; AED 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Resumo da oferta

Hilton in Abu Dhabi, United Arab Emirates is seeking an entry-level Telephone Operator to brighten guests' days by delivering warm hospitality. You will manage guest calls with a friendly demeanor and support hotel operations through effective communication tools.

Join a global leader in hospitality and contribute to a memorable guest experience. Extensive training, career development, and a supportive team environment await you in this role.

Qualificações

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsabilidades

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests.
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations.
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations.
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations.

Conhecimentos

Hospitality

Integrity

Leadership

Teamwork

Ownership

PBX system

Computer applications

Ferramentas

PBX system

Computer applications

Descrição da oferta de emprego

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Heres what youll do during a typical day:

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: http://stories.hilton.com
• Job Function: Hospitality & Guest Services
• Company Industry/Sector: Hospitality