Hotel Telephone Operator — Guest Experience

Accorhotel; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Accor in Abu Dhabi is seeking a Telephone Operator to manage all guest and hotel communications, providing a professional and courteous service. You will handle calls, wake-up reminders, guest requests, and liaise with departments to ensure accurate information and timely responses.

The role requires previous front office or guest services experience in hospitality, strong English communication, and familiarity with hotel systems such as Opera PMS; Arabic speakers are preferred.

Qualifications

• Experience in Telecommunication/Telephone Operator/Front Office or Guest Services in hotel hospitality.
• Good command of written and spoken English; Arabic speaker preferred.
• Strong telephone etiquette, communication, and interpersonal skills.

Responsibilities

• Handle all incoming calls professionally and efficiently, ensuring a personalized and courteous guest experience.
• Greet guests by name and accurately connect calls to extensions or guest rooms.
• Coordinate with hotel departments to ensure guest requests and enquiries are communicated and followed up promptly.
• Monitor the message box and respond to guest requests within the required timeframe.
• Assist with upselling opportunities to contribute to hotel revenue.

Skills

Telephone operator

Front Office

Guest Services

English language

Tools

Opera PMS

CID system

Job description

Accor in Abu Dhabi is seeking a Telephone Operator to manage all guest and hotel communications, providing a professional and courteous service. You will handle calls, wake-up reminders, guest requests, and liaise with departments to ensure accurate information and timely responses.

The role requires previous front office or guest services experience in hospitality, strong English communication, and familiarity with hotel systems such as Opera PMS; Arabic speakers are preferred.